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Crucial Conversations
This 2-day, time spaced workshop will provide you with practical tools to successfully navigate through difficult conversations that stand in the way of getting the results you really want now, and in the future.
What makes a conversation crucial?
Every crucial conversation contains three elements: Opposing Opinions, Strong Emotions and High Stakes.
Examples of crucial conversations which you might have include:
• Talking to a co-worker about a recurring problem (e.g. being late for work, rudeness)
• Talking to someone about not having adequate resources to fulfill your role
• Talking to a low performer
• Dealing with chronically missed deadlines - despite your best efforts
• Critiquing a colleague's work
• Giving an unfavourable performance review
• Not getting information from a co-worker on time
• Disrespectful communication or behaviour
Learning Objectives
Our objectives for the workshop are to help you achieve the results you want AND strengthen relationships by learning how to:
• Avoid, identify, and fix problems before they get out of hand
• Identify how you communicate with people when you are under stress
• Create safety to talk about just about anything with anybody
• Avoid clever stories we tell ourselves to feel good about performing poorly
• Speak persuasively not abrasively when we are trying to make our points
• Understand others even when they blow up or clam up
• Engage in crucial conversations when you complete the workshop
Dates and Time: March 17/15 and March 26/15; 8:15 a.m. - 4:15 p.m.
This is a 2 day, 9 module workshop offered over a two week period. The first day we cover 5 modules and conclude a week later with the remaining 4 modules. If you are planning to register, please commit to both dates.
Cost: $402.28, includes all participant materials
**This workshop is open to all employees and we register up to maximum of 18 participants; please register by March 10, 2015. Please note: when you register you are automatically registered for both dates.
Date
Tuesday, March 17, 2015
8:15 a.m. - 4:30 p.m.
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Location
CW 113