Notice: COVID-19 resources, information and plans for current and upcoming academic terms. Learn more.

Phish Alert - IT SERVICE DESK

Threat Level: Medium
Threat Type: Phishing
Advisory Date: 07/04/2019

Description

Emails claiming to be from IT Service Desk have been recieved.  These messages request users to reset their password.

Phishing Email Image

There are multiple indicators that users should be aware that shows this is a scam message:

  • The message does not come from a University of Regina (uregina.ca) email address.
  • The message uses poor grammer and capital letters throughought.
  • The link in the message goes to a non uregina.ca webpage.  All University services should be from a Uregina.ca URL.
  • The phishing page hosted at the link contains poor grammer, advertisements, and requests information such as domain which is not required for a legitimate password reset.
  • University of Regina Information Services will never ask you to provide your password in email like this in order to restore access to any affected service.
  • There is language in the email requestion immediate action.

Any request sent from the legitimate Information Services Support Centre can be validated by a phone call to their published number: Phone 306-585-4685

Resolution

If you received this message, please delete it immediately if you have not already done so. If you inadvertently clicked a link and entered your credentials, please change your password right away to something you have not used recently. If you inadvertently clicked on the attached file, please contact the IT Support Centre as soon as possible as your system may have been infected:

  • Go to the Information Services homepage at http://www.uregina.ca/is and click "Change Password" in the Quicklinks on the right side.
  • Additionally, if malware protection is not installed, up to date/current, or is not running, it is recommended that you ensure a malware scan has been completed.

Resources

More phishing related information such as "How can I tell if the message is real?"  and "What should I do if I suspect email phisihing?" can be found at the Phishing Infomormation resources page.

If your receive a message that you are unable to determine the legitimatacy of, please contact the IT Support Centre:

In person at ED 137 or Archer Library Main Floor Commons

In person at ED 137 or Archer Library Main Floor Commons