Network Connectivity & VPN

Wireless Connectivity

Choose eduroam, and use your usual username and password.

Note: Username must be in the format  <>

For more information on configuring a laptop or mobile device to connect to the wireless network, go to the Wireless Access information page

Laptops should be set to use DHCP protocol, and they will obtain a dynamic IP Address automatically on the wireless network.

Wired Network/Internet Connection

If you have a computer or laptop that you would like to connect to the U of R network by plugging into a network port, please contact the IT Support Centre.

They can register the device to allow it to connect to the U of R network via network cable. To do this, they will need the MAC address of the device. 

How to find MAC address on a Windows system:

  1. Click Start/Windows logo, choose 'Run'
  2. Enter the following command: getmac/v
  3. Press Enter
  4. The physical system information will be shown
  5. You need to register the physical/LAN MAC address (not the wifi or wireless one if there is a second choice)

How to find MAC address on an Apple system running Mac OS:

  1. Click the wifi symbol in the upper right corner
  2. Choose Open Network Preferences
  3. Click 'Advanced' at the bottom right
  1. Hold down the Option Key, and click the wifi icon in the upper right corner
  2. The MAC address will be at the top of the drop-down menu

After the card is registered you should configure your computer to use DHCP to obtain its IP address.The DHCP protocol will automatically provide the IP, DNS server, and gateway addresses needed by your computer to connec to the U of R network by network cable plugged into a network drop.

VPN - Virtual Private Network Connection

VPN provides a secure connection to the U of R network from off-campus. Many U of R applications require VPN connection before they can be accessed from off-campus.

To connect to DOME, FAST, Banner Workflow, or Web Advising Report:

  1. Go to
  2. Log in with your usual username and password
  3. Select the appropriate bookmark to quick connect
  4. Log in to the application with your ID and PIN (DOME, FAST, Web Advising) OR Banner username and password (Banner Workflow)

To connect to Banner, DCU, Degree Audit, Cascade, or other applications:

  • Installation of VPN FortiClient software is required
  • Once installed, you can open FortiClient software and choose 'Connect'
  • Log in with your usual username and password
  • To disconnect, open FortiClient software and choose 'Disconnect'

Full instructions for secure connection to U of R network from off-campus are in Technote #569 - Configuring VPN.

Note: For Cascade, logging in through quick connection will break all links on any pages you edit. Full vpn must be installed and connected for Cascade use off-campus.

For further assistance, please contact the IT Support Centre.