Resources & Support
IT Support Centre (ITSC)
- Email: IT.Support@uregina.ca
- Phone: 306-585-4685, Toll-free in Canada: 1-844-585-4685
- Webform: Footprints ticket for technical support
Webform: UR Courses and Instructional Support ticket for teaching related support - Live UR Courses support via Zoom: https://zoom.us/my/ur.remote (Open 7 days a week from 10:30am to 4:00pm)
- IT Support In-Person at ED 137 - Please practice social distancing, masks are welcome, if in person. (Open Monday to Friday 8:00 AM to 4:30 PM)
- Archer Library - for library hours and support see, https://library.uregina.ca/homepage
- Masks are welcome in public spaces on the U of R campus. See Staying Safe on Campus for term updates.
Technology Training & Support (TTS)
- TTS training & support team is available to assist with all aspects of remote teaching.
- Join Zoom meeting https://zoom.us/my/ur.remote for live support and assistance with UR Courses, available 7 days a week from 10:30am to 4:00pm.
- Submit a UR Courses and Instructional Support ticket
- To view training schedules, register for training or access training manuals, please see Technology Training & Support
Centre for Teaching and Learning (CTL)
Pedagogy, Webinars, Seminars, and Technical Support
Request assistance with UR Courses technical setup and/or pedagogical support
Submit a UR Courses and Instructional Support ticket webform, and check the appropriate boxes under "Assistance Request".
Pedagogical Consultation and Support - Centre for Teaching & Learning (CTL)
The Centre for Teaching and Learning (CTL) is the key centre for pedagogical support and advice for teaching & learning.
- Website: https://www.uregina.ca/ctl/
- Email: ctl@uregina.ca
CTL Online Seminar Recordings "Welcome to My Remote Course"
Welcome to My Remote Course is a free online seminar series created by University of Regina's Centre for Teaching and Learning in collaboration with the Centre for Continuing Education. In each 30 to 45-minute Zoom presentation, U of R instructors will showcase their remote teaching style in an open forum setting.
View videos of past seminars on the CTL Mediaspace channel at:
https://mediaspace.uregina.ca/channel/CTL+-+Welcome+to+My+Course/3102
Webinars and Videos on use of UR Courses and Zoom
CCE Flexible Learning and IS Technology Training & Support (formerly TLC) offer webinars on various topics such as UR Courses Discussion Forums, Gradebook, Assignments, Quizzes/Exams, and Zoom Lectures and Recording.
- Register for an online webinar at https://uregina.libcal.com/calendar/
- Click the calendar icon to view by month
- View previously recorded Video Webinars on various Pedagogical topics (playlist)
- Access other Flexible Learning video playlists
Zoom Drop-Ins for Technical Support
Live support and assistance with technical questions related to UR Courses is available via Zoom at:
- Weekdays: Monday to Friday from 10:30 am to 4:00 pm
- Weekends: Saturday and Sunday from 10:30 am to 4:00 pm
If you require assistance outside of these hours, or are unable to attend a Zoom drop-in session, please submit a UR Courses and Instructional Support Ticket webform.
Remote Delivery Faculty Learning Community (RDFLC) - UR Courses collaboration forum
Faculty members and Instructors are invited to join the online Remote Delivery Faculty Learning Community in UR Courses. This is a peer support site for asking questions, sharing information with colleagues and participating in discussions.
Access the RDFLC course in UR Courses at: https://urcourses.uregina.ca/course/view.php?id=16118
UR Courses
Links to information, instruction manuals and videos
- Faculty Course Request Form
- Searchable UR Courses & Zoom Instructor Guide & Videos
- Video Tutorials on using various UR Courses features and functions (playlist)
- Access other Flexible Learning video playlists
- Instruction manuals and other UR Courses Resources are at Technology Trainning & Support (TTS)
- View the training schedule and/or register for training at TTS.
- UR Courses and Instructional Support Ticket Form
- Top 10 Best Practices tips for course and assessment setup, including exam setup advice: https://ursource.uregina.ca/is/tts/assets/pdf/ur-courses-best-practices-top10-tips.pdf
Zoom - includes a link to using Hyflex Smart Classroom technology for on campus in-person courses with some Zoom attendance
Links to information, instruction manuals, and videos
- Privacy Guidelines for Recording Zoom Lectures
- UR Courses Zoom Guide
- CCE Flexible Learning site
- Using Zoom during an In-Person class - HyFlex smart classroom technology
- Video Tutorials on using various Zoom features -
playlist
- Access other Flexible Learning video playlists
- Adding the Zoom plugin as an Activity in UR Courses
- U of R Zoom Manuals and Videos
- TTS Technology Training & Support (formerly TLC) site
- Zoom Support site
- Installing Zoom (video)
Exams and Quizzes
Exam Support for Setting up an Exam and/or Live Tech Support during an Exam
Submit a UR Courses Instructional Support ticket webform and check the appropriate boxes under "Assistance Request"
Proctortrack online proctoring of UR Courses exams
Information on Proctortrack is available on the Exams Support page on this site.
Links to information, instruction manuals, and videos
- Instructor Support for Exams
- Video Tutorials on various features of Quizzes in UR Courses (playlist)
- Instruction manuals and other UR Courses Resources at Technology Training & Support
- Setting up an Exam - Tips
- Exam Support Flowchart
- UR Courses and Instructional Support Ticket Form
- Top 10 Best Practices tips for course and assessment setup, including exam setup advice: https://ursource.uregina.ca/is/tts/assets/pdf/ur-courses-best-practices-top10-tips.pdf
Accommodations Test Centre (ATC)
Additional Support Resources
Library Support and Resources
The Library website (library.uregina.ca) provides remote access to thousands of electronic journals, books, databases, and other resources, as well as information about services, training and hours.
- Event Calendar: https://uregina.libcal.com/
- Help with Off-campus Access: https://library.uregina.ca/online/offcampus
Remote Research Support Site
Information and software access for researchers can be found at https://www.uregina.ca/remote-research
Term Updates
Term updates and resources can found at https://www.uregina.ca/term-update
Class Notes Portal Information
The Class Notes Portal will be discontinued January 1, 2021. For Winter 2021, instructors are asked to update the UR Courses "Course Summary" for each of their courses even if not planning to use UR Courses for course material.
Please contact IT Support if you have any questions or concerns about this change.
Student Laptop Loan Information
The University of Regina has a limited number of laptops available to loan to students in need.
For further information, including Terms and Conditions, please visit the Student Laptop Loan page.
Working off campus, VPN, Networking, and Software Downloads
- Visit the Working off campus page for technical resources, system access and information for employees
- For information on connecting remotely to the U of R network, see VPN and Networking
- For information on software and access, go to the Software information page, or the Software Downloads page
For additional support or assistance, please contact the IT Support Centre (see top of page).