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Remote Learning

Remote Learning


Welcome to the Remote Learning Information Page for Students

"Hey Students! This is David. We should talk."

A video lesson in the realities of remote learning from Dr. David Gerhard, Department Head, Computer Science.

Note that Dr. Gerhard describes the most typical level of use of Proctortrack, but in some cases, Faculties may utilize increased functionality of Proctortrack (Level 2), which includes automated data analysis, similar to a Turnitin report, to identify suspicious behaviour during a proctored exam. Proctortrack does not determine academic misconduct, it simply identifies anomalies for follow-up by Investigating Deans.

This is a recording of a Zoom webinar hosted February 3, 2021

In this webinar, Dr. Paul Bruno, provides an overview of the Proctortrack e-proctoring platform recently adopted by the University of Regina for online examination invigilation. Topics include 1) a short description of how Proctortrack works, and 2) the importance of proctoring/invigilation for online examinations in terms of encouraging student learning and the value of the grades awarded to our students.

First Steps

How do I find out what my instructor is planning for my course?

1) Login to UR Courses to view information for each course you are registered in. If you do not see a course, click 'Site Home' at the top left as the dashboard view may not show all courses you have access to.

Click the 'Course Summary' link under each class to view the information from your instructor. 

On August 4, 2021, students were given access to view 'Course Summary' information for Fall 2021 courses they are registered in.

Note: Even if your instructor is not planning to use UR Courses for course material, there should still be some information about the course plans in UR Courses.

2) Log into Webmail and check your email, as some instructors may send an email to students with more information.

Is my instructor using UR Courses?

  • Many instructors are providing remote learning using UR Courses, but not all.
  • Log in to UR Courses and click the 'course summary' for each class to see what information your instructor has provided about their plans for course delivery.
  • Note: Having information in the 'course summary' for a class does not necessarily mean that the instructor will be using UR Courses for all the course material.

Is my instructor using Zoom?

  • Your instructor will provide you with information on their plans for use of Zoom.
  • Many instructors will be using Zoom through UR Courses. You will need to login to UR Courses and access your course to find the Zoom connection information.
  • Some instructors may be using their own Zoom account and setting up Zoom meetings for the class on their own. Your instructor will provide you with information if they have chosen this option.
  • Some instructors may not be using Zoom, especially for web-delivered courses that do not have a set meeting time.

What do the different course delivery codes mean, when I register for a class?

  • RLDS – Remote Learning Delivery – special circumstance
    • Course will have synchronous instruction, meaning the class will have a regularly scheduled day and time, and students will be expected to attend class virtually, likely via Zoom meetings.
    • The course may also incorporate asynchronous components, with information and assignments posted in UR Courses, that the student will work on during their own time.
  • RLWS – Remote Learning Web – special circumstance
    • This means the course will be taught asynchronously, without a set day and time for class meeting. 
    • Course work will be carried out online through UR Courses, including such components as discussion forums, online chats, quizzes and interactive assignments.
    • There may be a limited number of synchronous class meetings for students to attend online via Zoom, or online meetings scheduled with the instructor.
  • WEB Delivered Course
    • Similar to RLSW courses, but have been developed with the aid of Instructional Design teams.
    • These courses are regularly offered as web-delivered courses.
  • LIVE-Streamed Courses
    • Similar to RLDS courses, streamed over the internet at set days and times using Zoom or similar other platforms.
    • Created prior to the University’s transition to remote teaching and learning, and regularly scheduled as LIVE-streamed.

For more information on course delivery methods and learning remotely, view the student information on the Term Updates site.

Technical Requirements and Information for Remote Learning and Proctoring

What are the technical recommendations for Remote Learning?

Basic computer equipment is required for remote learning. You will need a computer or laptop, a webcam, microphone and speakers or headset. You will also need a stable internet connection.

  • Many Laptops have a built-in webcam, microphone, and speakers.
  • Most webcams also have a microphone.
  • Some headsets have a microphone.
  • Most smartphones work well for Zoom as they have a camera, microphone, and speakers.
  • Using a smartphone for UR Courses is possible, but not recommended.

Please visit the technical resource page for more details on technology requirements, including Internet access.

What are the technical recommendations for taking a Proctored Exam?

  • Computer with Windows operating system version 7 or higher
    OR MacOS version 10.12 El Capitan or higher
    OR Chromebook version 80 or higher
  • Processor/Memory: PC – Dual core 2.4 Ghz CPU with minimum 4GB RAM
    OR MAC – Intel/AMD processor with minimum 4GB RAM
  • Web browser: Mozilla Firefox v20.0 or higher
    OR Google Chrome v25.0 or higher
  • Plug-ins: Javascript enabled and Third Party Cookies enabled
  • Webcam with camera resolution 800x600 or better
  • Internet connection: Cable Modem, DLS or better with minimum 300kbps download, 250kbps upload
Please visit the Proctoring section below, for more information on Proctortrack.

Do I need a good computer to complete my class? Can I just use my phone for the whole class?

Having either a desktop or laptop computer is recommended for online learning. 

  • While use of a smart phone or tablet may be sufficient for some academic activities, it is not a substitute for a full function desktop or laptop for university-level remote learning.
  • It is the student's responsibility to ensure they have access to the necessary technology to complete assigned coursework and activities.
  • If you require access to a computer, please see options in the next section "What can I do if I am unable to access a computer?"
  • For connecting to a Zoom meeting, any device with a built-in camera, microphone and speakers should be sufficient (e.g. laptop, tablet or phone). However, some participation features like raising your hand, voting, or chat, may be different on a mobile device compared to on a laptop.

Note: If you share internet access with others, several users connected to different Zoom meetings using the same internet connection could impact connectivity. More information on recommended internet speeds is on the technical resource page.

What can I do if I am unable to access a computer? What if I don't have a webcam? What if my computer isn't suitable for taking a Proctortrack exam?

In order to promote social distancing, most University’s public computer labs are closed until further notice.

  • The Archer Library Commons has some main floor computers and solo study spaces available.
    • You must book online ahead of time, and bookings are available for a maximum of 3 hours.
    • Walk-ins are not permitted; your computer or study area bookings will be confirmed by student ambassadors when you arrive. If you do not have a booking, you cannot access the Library.
  • There are now 8 exam rooms set up in the Archer Library with a computer and webcam suitable for taking a Proctortrack exam, that you can book online to use for your exam.

    • These rooms are only available for use while taking a proctored exam.
    • To book online: Go to the U of R website, click 'Library' at the top, and click 'Reserve a Space, or go directly to:
      • Click Reserve
      • Location: Dr. John Archer Library
      • Zone: Main Floor
      • Category: Exam Rooms
  • Information Services has implemented a student laptop loan program, please see Student Laptop Loan Program for further information.
  • If you have a computer, but do not have a webcam for attending Zoom meetings, a smartphone can be used as they have built-in webcam, microphone and speaker. 

What happens if I have a poor internet connection? What if my power goes out during a lecture or exam?

If your internet connection is not stable you have may intermittent connection issues.

If you lose your internet connection or your power goes out during a lecture, reconnect as soon as possible.

If you lose your internet connection or you power goes out during an exam, any answers submitted on previous pages will be saved. You should be able to reconnect to the internet and the exam. If your screen freezes during an exam, refresh the browser page and it should allow you to continue. 

NOTE: Advise your instructor as quickly as possible if you have any technical difficulties during an exam or lecture, and also contact the IT Support Centre to record the issue date and time, and request assistance.

What if I need access to software like Microsoft Office, or other specialized software?

Microsoft offers access to MS Office 365 online for students

To find out more about software options, visit the Software Information page on the Information Services website.

Students in Engineering and Computer Science may be able to access required software through RDP (Remote Desktop Protocol). Your instructor will provide information if special software access is required.

What if I have other questions or require technical assistance?

Please contact IT Support if you require technical assistance. We are encouraging social distancing, so please call or email the IT Support Centre with your questions or concerns.

Please be patient with response times as the IT Support Centre is receiving a lot of calls. We have brought in additional staff to assist, and they will get back to you as quickly as possible.

UR Courses, Exams and Proctortrack Information

How do I log in to UR Courses? What If I have trouble logging in to UR Courses?

A link to the UR Courses login page is at the top of all pages on the University of Regina website.

Login using your usual username and password, same as for webmail.

If you have issues logging in to UR Courses, contact the IT Support Centre.

Note: If you enter the wrong password 5 times, your UR Courses account will be locked. Check your uregina webmail for a link to unlock it and try again, contact the IT Support Centre. IT Support staff can unlock it for you, and assist if you do not remember your password.

Where can I learn more about UR Courses?

There is a comprehensive UR Courses Student Guide available online.

What is it like to take an online exam in UR Courses? How can I try out a practice exam?

There is a Practice Exam setup for students, to try out a UR Courses exam.

  1. Click the following link:
  2. If prompted, log in to UR Courses.
  3. Click 'Enrol Me' if this is the first time accessing the course.
  4. Click 'Practice Quiz SAMPLE'
  5. Click 'Attempt Quiz Now'
  6. A popup will tell you the time limit you have for the exam.
    You will have the option to start or cancel at this point.
  7. Once you start the exam, a timer will begin to count down.
    You can see the timer on the right-hand side of the page.
  8. When you have answered all the questions on your exam, if you have time left, you will have the option to go back and change answers or complete missed questions before submitting your exam.

How do I find and access my real Exams?

If your instructor is using UR Courses, and is setting up online quizzes or exams, you will access the exam in UR Courses on the exam date and time.

  1. Login to UR Courses a few minutes before your final exam is scheduled to begin.
  2. Click on your course name.
  3. Locate the exam link in the course. It is likely in one of the following places:
    1. at the top of the course homepage,
    2. in a separate topic section on the course homepage,
    3. in the 'Quizzes' link in the "Activities block" on the left or right side of the course,
    4. somewhere else, as indicated by your instructor.

What if I have questions or issues during an actual online Exam?

If your instructor has provided any special instructions regarding contacting them, please follow what they have advised.

If they have not provided any special instructions, you can send them a direct message within UR Courses:

  1. In UR Courses, click the messaging image File at the top right.
  2. Enter your Instructor's name in the Search box and click the Search icon.
  3. Click their name, and then click in the 'Write a message...' box at the bottom of the screen.
  4. Enter the message text and click the send arrow icon.

Note: If your screen freezes during an exam, you can refresh the browser window to rejoin the exam. Answers from previous pages will still be saved, but you may lose the information on the current question page.

If you have technical issues getting started, or during a UR Courses exam, contact the IT Support Centre.

How do I find out more about Proctortrack? How do I get set up to take a proctored exam?

If your instructor is using Proctortrack, you will need to take an 'Onboarding' quiz in that course. Note that Onboarding is required in each course that is using Proctortrack.

Learn about Proctortrack

Set up Proctortrack and try it out in UR Courses

  • It is highly recommended that you try out Proctortrack ahead of time, to get the software installed on your system and to practice taking an exam that uses Proctortrack.
  • Access the Student Practice Exam site at:
  • View the video demonstration on Proctortrack in UR Courses.
  • Take the Central Onboarding Quiz, which will prompt you to install the software so you are set up for futures exams, and set up your Onboarding Profile with Proctortrack.

How do I remove the Proctortrack software from my computer and How do I reinstall Proctortrack if I need it back?

NOTE: As of May 3, 2021 there is a new version of Proctortrack software. All students are advised to completely remove Proctortrack before installing the new version.

To remove Proctortrack from a Windows system: 

  1. Unistall the Proctortrack software
    1. Windows: Click the Start Window at bottom left corner
      1. Scroll to the 'P' section
      2. Right-Click 'Proctortrack' and click 'uninstall'
      3. In the "uninstall or change a program" window, scroll down the list and locate Proctortrack
        - There may be more than one to remove, if you have taken multiple Proctortrack exams
      4. Right-click the file and click "Uninstall" 
    2. MacOS: Open Finder
      1. Click and drag 'Proctortrack' to the Trash, or select the app and choose File >move to trash
      2. Open Trash and delete the Proctortrack folder from trash (right click & delete)
  2. Delete 'Proctortrack' folder from App Data
    1. Windows: Delete "Proctortrack" folder from user 'App Data' folder
      1. Open File Explorer - Open Local Disk (C:) - Open 'Users' folder
      2. Locate your user folder (the user you are logged into the computer with)
      3. Open the 'AppData' folder
      4. Locate and Delete the 'Proctortrack' folder
    2. MacOS: Delete "Proctortrack" folder from 'Application Support' folder
      1. Open Finder
      2. From the top menu select Go
      3. Hold the Option key
      4. Select Library from the menu list
      5. Open the folder 'Application Support'
      6. Select the folder called Proctortrack and move the Proctortrack folder to trash (only the Proctortrack folder and no other)
      7. Open Trash and delete the Proctortrack folder from trash (right click & delete)
  3. Clear Browser Cookies
    1. Open the browser you use for Proctortrack (ie: Chrome or Firefox)
    2. Open the Settings menu (gear icon at top right corner)
    3. Go to Privacy & Security – Clear browser data – Cookies & other site data – Clear Data

To remove Proctortrack installers/downloaded files:

  1. Open the File Explorer window
    - Click Start window at bottom right
    - Start typing 'File Explorer' to search for it
    - Click 'File Explorer' app 
  2. Locate and click the 'Downloads' folder (or other folder where you files are set to download to)
  3. Enter 'Proctortrack' in the search windows at top right and press enter to search for Proctortrack
    - Note: If Proctortrack is not found, click on "Local Disk (C:)" on the left, then enter 'Proctortrack' in the search bar at top right and press enter to search for it
  4. Locate files named Proctortrack.exe (or Proctortrack(1).exe, or Proctortrack(2).exe, etc).
    - There may be more than one if you have taken multiple Proctortrack exams
  5. Delete all Proctortrack files that end with .exe
    - Right-click the file and click 'Delete'

To install or re-install Proctortrack and Test Functionality:

  1. Access the Student Practice Exam in UR Courses
  2. Take the Onboarding Quiz (will prompt installation of the latest version of the software) 
  3. Take the Practice Exam (will prompt installation of an additional component of the software)

NOTE: Installing ahead of time is unnecessary but may be helpful to ensure you do not encounter issues at the start of an exam. When you access an exam in UR Courses, you will be prompted to install the appropriate software if it is not already present.

For assistance, contact the IT Support Centre.

Zoom Information

Zoom Etiquette Information

For Zoom etiquette, please see the Zoom Classroom Etiquette document 

Do I need a Zoom account to connect to a Zoom meeting/class?

  • No, you can connect to any Zoom meeting without having your own Zoom account.
  • The first time you join a Zoom meeting or a Virtual Zoom Classroom, if Zoom is not already installed on the computer you are using, it will prompt you to download and install the Zoom software.
  • You can create a free Basic Zoom account at https://zoom.usNote: You only need an account if you are hosting a virtual meeting.
  • A Zoom account allows you to host a multi-person 40 minute meeting for free. One person to one person meetings have no time limit. More information is available at

How can I try out Zoom ahead of time?

You can connect to the Student Peer Support Zoom Room anytime to test out connecting to Zoom, by going to

There will be student moderators in the room to provide assistance and answer questions during the following times: Monday to Thursday 9:00 am to 8:00 pm, Friday 9:00 am to 5:00 pm, Saturday and Sunday from 12:00 pm to 5:00 pm.

If there is no moderator in the room and you have a question, please contact the IT Support Centre.

How can I change my zoom meeting background so my room or home is not showing to others?

To show a virtual background:
  1. While in a Zoom meeting, click the up-arrow next to the Start Video icon
  2. Click "Choose Virtual Background"
  3. The Settings menu will open, with the 'Background & Filters' section selected
  4. Click the background you wish to use, or Click "+" to upload your own image
  5. Click 'x' at the top corner to close the Settings window
Further instructions on adding a background, and some U of R background options, are available on the Zoom Virtual Backgrounds page.

Looking for tips on using Zoom?

For Zoom tips, please see the Zoom Tips Document 

Student Supports for Successful Remote Learning

Looking for tips on being successful in remote learning?

The UR Courses Student Guide includes a section on Student Support with helpful tips.

Where can I find non-technical support like counselling services, writing help and tutoring?

Visit the Counselling Services page for information on online counselling, well-being and mental health resources. 

View the resources on the Student Success Centre site including: 

Please visit the Library's web page for up to date information about library services.

  • Students can access all online library resources remotely from off campus.
  • When accessing journals from off-campus via the Library website at, you will be prompted to provide your uregina username and password to connect and authorize your access to the resource.
  • If you need access to print materials, you can place a request on that material via our Quickfind system and pick it up at the library.
  • Please visit the Library’s web page for up to date information about library services.

Privacy, and Accommodations

Have concerns about being recorded?

The University Governance office has provided guidelines to instructors regarding privacy and recordings. As a general practice, the University is not recommending that instructors record class discussions except as authorized because of a request to accommodate a student registered with the Centre for Student Accessibility. If you have concerns about a course being recorded, please contact your department, faculty or academic unit.

Require information on accommodations?

Contact the Centre for Student Accessibility for all questions or needs regarding accommodations for exams or other needs. Ideally, contact them prior to the start of your course to ensure your accommodations needs can be met.

"The Centre for Student Accessibility upholds the university's commitment to a diverse and inclusive learning community by providing services and support to enable students with disabilities to approach their studies in an equal and effective manner."

Other Questions and Support

How do I purchase my textbooks from the Campus Bookstore?

The Campus Store has an online ordering site, where you can purchase textbooks as well as other merchandise.

What if I need to print, scan, or photocopy something? - Public devices are at ED and LY main entrances

There are two public print devices available for student access:

  • Education Building Main Entrance (behind the door attendant).
  • Archer Library Main Entrance (alcove next to front doors).
  • Available from 8:00 am to 8:00 pm daily.
  • Devices are colour capable, and can provide up to 11x17 size.
  • Instructions are posted at the device, as well as cleaning information.

NOTE: There are no computers available near the print devices. You will need to web print ahead of time and release the print job within 8 hours, or bring your laptop with you to web print on campus, or bring the files on a USB stick.

To Print to a device on campus:

  • Option A: Print from home ahead of time using Web Print
    1. Login to Papercut, click Web Print from left side menu, click 'Submit a Job'
    2. Select Printer
      - Choose 'Find me a Public Greyscale' for black & white printing
      - For Colour choose 'Find me a Public Colour'
    3. Follow the on-screen prompts to upload document
    4. Go to the U of R within 8 hours of submitting the print job
    5. Login to either device, ED or LY main entrance with your usual username and password
    6. Click print release, and select the files to print
      NOTE: Print job will only be available for 8 hours, for print release at a device on campus
  • Option B: Bring your laptop, and use Web Print to print to the device while you are next to it
    1. On your laptop, Login to Papercut, click Web Print from left side menu, click 'Submit a Job'
    2. Select Printer
      - If at Library Building device choose printer: 'lxmrk-archer-public'
      - If at Education Building device choose printer: ' lxmrk-ed185-2
    3. Follow the on-screen prompts to upload and print document
    4. Print job will print at the device

To Copy, Scan to a .PDF that is emailed to you, or print from a USB stick:

  1. Log into the device with your usual username and password
  2. Insert USB stick on front port, or place documents in document feeder or on glass under lid
  3. Select copy, scan or select the file to print, as required.

To have Printing Services copy, scan or print documents for you:

How do I reset my Password?

  • If you forget your password you can re-enable your account by going to
    • Click on the "Forgot Password for username" link on the right side of the page.
    • Follow instructions on creating a new password.
    • You will be emailed a link to your alternate email to set a new password.
  • If you require assistance, contact the IT Support Centre.

How do I reset my PIN?

  • If you forget your PIN you can reset it yourself by going to
    • Click on the "Forgot PIN for UR Self-Service" link on the right side of the page.
    • Follow instructions on Forgotten Your PIN.
    • You will be emailed a link to your email account.
  • If you require assistance, contact the IT Support Centre.

How do I access, share, and store files?

How can I protect devices on my home network from computer security threats?

Protect individual devices, or a whole home network with the Canadian Shield DNS Firewall
Protect against theft of personal and financial data
Keep viruses, ransomware, and other malware out of your home

Where can I get additional technical support or assistance?

For technical support, contact the IT Support Centre.

Other support resources are in Resources (link is also located at the top of the page).

What if I have academic or other support questions or questions about my courses?

  • Contact your instructor if you have questions about a current course.
  • Contact your Faculty or Department for questions related to your program, courses, or graduation requirements. Visit the Academic Advising Offices page to find contact information.
For other assistance or support, please contact the IT Support Centre.