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Remote Learning

Remote Learning

Welcome Students

Please view sections below for Information on Remote Learning

First Steps

How do I find out what my instructor is planning for my course?

1) Login to UR Courses to view information for each course you are registered in. If you do not see a course, click 'Site Home' at the top left as the dashboard view may not show all courses you have access to.

Click the 'Course Summary' link under each class to view the information from your instructor. 

Note: Access to the Course Summary information for Fall classes was made available on August 15th.

2) Login to the Student Class Notes Portal to view information your instructor may have provided there.

3) Log into Webmail and check your email, as some instructors may send an email to students with more information. 

Is my instructor using UR Courses?

  • Many instructors are providing remote learning using UR Courses, but not all.
  • Log in to UR Courses and click the 'course summary' for each class to see what information your instructor has provided about their plans for course delivery.
  • Note: Having information in the 'course summary' for a class does not necessarily mean that the instructor will be using UR Courses for all the course material.
  • Check the Student Class Notes Portal to see messages from your instructors that may not be using UR Courses.

Is my instructor using Zoom?

  • Many instructors will be using Zoom through UR Courses. You will need to login to UR Courses and access your course to find the Zoom connection information.
  • Some instructors will be using a Virtual Zoom Classroom. The Zoom classroom corresponds to the physical building and room number your in-person class would have been in. You will need to login to the Student Class Notes Portal to find the link to join the Zoom classroom at the scheduled class time.
    Note: If your instructor is using this option, there will be a link available. If the zoom link is not enabled for a course in the Student Class Notes Portal, then the instructor is not using this option.
  • Some instructors may be using their own Zoom account and setting up Zoom meetings for the class on their own. Your instructor will provide you with information if they have chosen this option.

What do the different course delivery codes mean, when I register for a class?

  • RLDS – Remote Learning Delivery – special circumstance
    • Course will have synchronous instruction, meaning the class will have a regularly scheduled day and time, and students will be expected to attend class virtually, likely via Zoom meetings.
    • The course may also incorporate asynchronous components, with information and assignments posted in UR Courses, that the student will work on during their own time.
  • RLWS – Remote Learning Web – special circumstance
    • This means the course will be taught asynchronously, without a set day and time for class meeting. 
    • Course work will be carried out online through UR Courses, including such components as discussion forums, online chats, quizzes and interactive assignments.
    • There may be a limited number of synchronous class meetings for students to attend online via Zoom, or online meetings scheduled with the instructor.
  • WEB Delivered Course
    • Similar to RLSW courses, but have been developed with the aid of Instructional Design teams.
    • These courses are regularly offered as web-delivered courses.
  • LIVE-Streamed Courses
    • Similar to RLDS courses, streamed over the internet at set days and times using Zoom or similar other platforms.
    • Created prior to the University’s transition to remote teaching and learning, and regularly scheduled as LIVE-streamed.

For more information on course delivery methods please see the 'Fall 2020 Student Guide'.

Technical Requirements for Remote Learning and Proctoring

What are the technical recommendations for Remote Learning?

Basic computer equipment is required for remote learning. You will need a computer or laptop, a webcam, microphone and speakers or headset. 

  • Many Laptops have a built-in webcam, microphone, and speakers.
  • Most webcams also have a microphone.
  • Some headsets have a microphone.
  • Most smartphones work well for Zoom as they have a camera, microphone, and speakers.
  • Using a smartphone for UR Courses is possible, but not recommended.

Please visit the technical resource page for more details on technology requirements.

What are the technical recommendations for taking a Proctored Exam?

  • Computer with Windows operating system version 7 or higher
    OR MacOS version 10.12 El Capitan or higher
    OR Chromebook version 80 or higher
  • Processor/Memory: PC – Dual core 2.4 Ghz CPU with minimum 4GB RAM
    OR MAC – Intel/AMD processor with minimum 4GB RAM
  • Web browser: Mozilla Firefox v20.0 or higher
    OR Google Chrome v25.0 or higher
  • Plug-ins: Javascript enabled and Third Party Cookies enabled
  • Webcam with camera resolution 800x600 or better
  • Internet connection: Cable Modem, DLS or better with minimum 300kbps download, 250kbps upload
Please visit the technical resource page for more details on technology requirements.

How do I find out more about Proctoring? How do I get set up to take a proctored exam?

Do I need a good computer to complete my class? Can I just use my phone for the whole class?

Having either a desktop or laptop is helpful, but not entirely necessary. As long as you can find a way to get online and access your course you should be alright.

Be advised: Completing tasks such as quizzes can sometimes be difficult to do on a phone. Proctored exams require the use of a desktop or laptop computer with a functioning webcam and microphone.

For connecting to a Zoom meeting, a laptop is helpful as they often have a built-in camera, microphone and speakers. However, a smartphone works very well for Zoom meetings as they also have these features built-in.

What can I do if I am unable to access a computer? What if I don't have a webcam? What if my computer isn't suitable for taking a Proctortrack exam?

In order to promote social distancing, most University’s public computer labs are closed until further notice.

  • The Archer Library has some main floor computers and solo study spaces available.
    • You must book online ahead of time, and bookings are available for a maximum of 3 hours.
    • Walk-ins are not permitted; your computer or study area bookings will be confirmed by student ambassadors when you arrive. If you do not have a booking, you cannot access the Library.
  • There are now 8 rooms set up in the Archer Library with a computer and webcam suitable for taking a Proctortrack exam, that you can book online to use for your exam.

    • These rooms are only available for use while taking a proctored exam.
    • To book online: Go to the U of R website, click 'Library' at the top, and click 'Reserve a Space, or go directly to:
      • Click Reserve
      • Location: Dr. John Archer Library
      • Zone: Main Floor
      • Category: Exam Rooms
  • Information Services has implemented a laptop loan program, please see Student Laptop Loan Program for further information.

  • For attending a Zoom meeting, or accessing a Zoom lecture through UR Courses, a smartphone works well  as they have built-in webcam, microphone and speaker. However, accessing files, and completing tasks such as quizzes can sometimes be difficult to do on a phone.

What happens if I have a poor internet connection? What if my power goes out during a lecture or exam?

If your internet connection is not stable you have may intermittent connection issues.

If you lose your internet connection or your power goes out during a lecture, reconnect as soon as possible.

If you lose your internet connection or you power goes out during an exam, any answers submitted on previous pages will be saved. You should be able to reconnect to the internet and the exam. If your screen freezes during an exam, refresh the browser page and it should allow you to continue. 

NOTE: Advise your instructor as quickly as possible if you have any technical difficulties during an exam or lecture, and also contact the IT Support Centre to record the issue date and time, and request assistance.

How do I find the link to connect to a Virtual Zoom Classroom?

Log in to the Student Class Notes Portal and access the course. If your instructor has enabled the Virtual Zoom Classroom, the link will be available there.

Note: For security, the Zoom link and password may change periodically. It is best to always access the Virtual Zoom Classroom link by logging into the Student Class Notes Portal.

Where can I learn more about UR Courses?

There is a comprehensive UR Courses Student Guide available online.

What is it like to take an online exam in UR Courses?

There is a Practice Exam setup for students, to try out a UR Courses exam.

More information is on the Student Exam Support page.

What if I need access to software like Microsoft Office, or other specialized software?

Microsoft offers access to MS Office 365 online for students

To find out more about software options, visit the Software Information page on the Information Services website.

Students in Engineering and Computer Science may be able to access required software through RDP (Remote Desktop Protocol). Your instructor will provide information if special software access is required.

What if I have other questions or require technical assistance?

Please contact IT Support if you require technical assistance. We are encouraging social distancing, so please call or email the IT Support Centre with your questions or concerns.

Please be patient with response times as the IT Support Centre is receiving a lot of calls. We have brought in additional staff to assist, and they will get back to you as quickly as possible.

Zoom Information

Zoom Etiquette Information

For Zoom etiquette, please see the Zoom Classroom Etiquette document (PDF).

Do I need a Zoom account to connect to a Zoom meeting/class?

  • No, you can connect to any Zoom meeting without having your own Zoom account.
  • The first time you join a Zoom meeting or a Virtual Zoom Classroom, if Zoom is not already installed on the computer you are using, it will prompt you to download and install the Zoom software.
  • You can create a free Basic Zoom account at https://zoom.usNote: You only need an account if you are hosting a virtual meeting.
  • A Zoom account allows you to host a multi-person 40 minute meeting for free. One person to one person meetings have no time limit. More information is available at

How can I try out Zoom ahead of time?

You can connect to the Student Peer Support Zoom Room anytime to test out connecting to Zoom, by going to

There will be student moderators in the room to provide assistance and answer questions during the following times: Monday to Thursday 9am to 8pm, Friday 9am to 5pm, Saturday and Sunday from 12pm to 5pm.

If there is no moderator in the room, and you have a question, please contact the IT Support Centre.

How can I change my zoom meeting background so my room or home is not showing to others?

Zoom allows users to upload their own photos or backgrounds to use as a Virtual Background. Information and instructions on changing your background are available on the Zoom Virtual Backgrounds page.

Looking for tips on using Zoom?

For Zoom tips, please see the Zoom Tips Document (PDF).

Student Supports for Successful Remote Learning

Looking for tips on being successful in remote learning?

The UR Courses Student Guide includes a section on Student Support with helpful tips.

Where can I find non-technical support like counselling services, writing help and tutoring?

Visit the Counselling Services page for information on online counselling, well-being and mental health resources. 

View the resources on the Student Success Centre site including: 

Please visit the Library's web page for up to date information about library services.

  • Students can access all online library resources remotely from off campus.
  • When accessing journals from off-campus via the Library website at, you will be prompted to provide your uregina username and password to connect and authorize your access to the resource.
  • If you need access to print materials, you can place a request on that material via our Quickfind system and pick it up at the library.
  • Please visit the Library’s web page for up to date information about library services.

Privacy, and Accommodations

Have concerns about being recorded?

The University Governance office has provided guidelines to instructors regarding privacy and recordings. As a general practice, the University is not recommending that instructors record class discussions except as authorized because of a request to accommodate a student registered with the Centre for Student Accessibility. If you have concerns about a course being recorded, please contact your department, faculty or academic unit.

Require information on accommodations?

Contact the Centre for Student Accessibility for all questions or needs regarding accommodations for exams or other needs. Ideally, contact them prior to the start of your course to ensure your accommodations needs can be met.

"The Centre for Student Accessibility upholds the university's commitment to a diverse and inclusive learning community by providing services and support to enable students with disabilities to approach their studies in an equal and effective manner."

Other Questions and Support

What is Proctoring?

How do I purchase my textbooks from the Campus Bookstore?

The Campus Store has an online ordering site, where you can purchase textbooks as well as other merchandise. They are currently offering free shipping on orders within Canada. Some textbooks are available in electronic versions.

Further information on campus order pick-Up, return drop-off, and phone order processing and pick-up can be found here

What if I need to print, scan, or photocopy something? - Public devices are at ED and LY main entrances

There are two public print devices available for student access:

  • Education Building Main Entrance (behind the door attendant).
  • Archer Library Main Entrance (alcove next to front doors).
  • Available from 8:00 am to 8:00 pm daily.
  • Devices are colour capable, and can provide up to 11x17 size.
  • Instructions are posted at the device, as well as cleaning information.

NOTE: There are no computers available near the print devices. You will need to web print ahead of time and release the print job within 8 hours, or bring your laptop with you to web print on campus, or bring the files on a USB stick.

To Print to a device on campus:

  • Option A: Print from home ahead of time using Web Print
    1. Login to Papercut, click Web Print from left side menu, click 'Submit a Job'
    2. Select Printer
      - Choose 'Find me a Public Greyscale' for black & white printing
      - For Colour choose 'Find me a Public Colour'
    3. Follow the on-screen prompts to upload document
    4. Go to the U of R within 8 hours of submitting the print job
    5. Login to either device, ED or LY main entrance with your usual username and password
    6. Click print release, and select the files to print
      NOTE: Print job will only be available for 8 hours, for print release at a device on campus
  • Option B: Bring your laptop, and use Web Print to print to the device while you are next to it
    1. On your laptop, Login to Papercut, click Web Print from left side menu, click 'Submit a Job'
    2. Select Printer
      - If at Library Building device choose printer: 'lxmrk-archer-public'
      - If at Education Building device choose printer: ' lxmrk-ed185-2
    3. Follow the on-screen prompts to upload and print document
    4. Print job will print at the device

To Copy, Scan to a .pdf that is emailed to you, or print from a USB stick:

  1. Log into the device with your usual username and password
  2. Insert USB stick on front port, or place documents in document feeder or on glass under lid
  3. Select copy, scan or select the file to print, as required.

To have Printing Services copy, scan or print documents for you:

How do I reset my Password?

  • If you forget your password you can re-enable your account by going to
    • Click on the "Forgot Password for username" link on the right side of the page.
    • Follow instructions on creating a new password.
    • You will be emailed a link to your alternate email to set a new password.
  • If you require assistance, contact the IT Support Centre.

How do I reset my PIN?

  • If you forget your PIN you can reset it yourself by going to
    • Click on the "Forgot PIN for UR Self-Service" link on the right side of the page.
    • Follow instructions on Forgotten Your PIN.
    • You will be emailed a link to your email account.
  • If you require assistance, contact the IT Support Centre.

How do I access, share, and store files?

Where can I get additional technical support or assistance?

For technical support, contact the IT Support Centre.

Other support resources are in Resources (link is also located at the top of the page).

What if I have academic or other support questions or questions about my courses?

  • Contact your instructor if you have questions about a current course.
  • Contact your Faculty or Department for questions related to your program, courses, or graduation requirements. Visit the Academic Advising Offices page to find contact information.
For other assistance or support, please contact the IT Support Centre.