Supported Hardware, Software and Related Products

Category: Operations
Number: OPS-080-015
Audience: All University employees
Issued: March 04, 2004
Revised: May 29, 2017
Owner(s): AVP (Information Services)
Approved by: VP (Administration)
Contact: Associate Vice-President (Information Services) - 306-585-5646

Introduction

This policy provides the University community with a list of products that Information Services supports, including hardware, software and mobile devices. Furthermore, a list of recommended products is provided which Information Services is not yet able to fully support but which are expected to operate correctly in our environment. And finally, a list of products which have come to their end of life and are no longer supported is available under Related Information.

Policy

Information Services provides technical support for a variety, but not all, available products to enable the University community to carry out its day-to-day business.

While Information Services strives to ensure that the Macintosh products and products for Macintosh contained within this list are compatible with other University supported systems and software, operation and support levels identical to the more commonly used Windows platform and software are not guaranteed.

Hardware

System Units

Notebooks

  • Dell
  • Apple (not supported for use with Banner)

Printers

Lexmark Laser printer/MFD Models that are part of the Print Optimization Project. For a list of devices see the Print Optimization Project website.


Monitors

Software

Operating Systems

  • Windows 7 Professional (end of life January 14, 2020)
  • Windows 10 Professional (end of life October 14, 2025)
  • MacOS X Version 10.11 and higher or 2 most recent point releases

Applications

  • Adobe Acrobat Reader DC
  • Nuance Power PDF
  • Sophos Antivirus scanner for Windows and Macintosh
  • Microsoft Office Professional 2007 (end of life October 10, 2017)
    • Excluding Outlook
  • Microsoft Office Professional 2013 (end of life April 11, 2023)
  • Microsoft Office 2011 for MacOS (end of life October 10, 2017)
    • Word
    • PowerPoint
    • Excel
  • Microsoft Office 2016 for MacOS (end of life October 13, 2020)
    • Word
    • PowerPoint
    • Excel
  • Calendar Software
    • GroupWise 2014 or higher
  • Web Content Management
    • Cascade CMS
  • Windows Communications
    • Firefox (Developer supported versions)
    • Win SCP (Developer supported versions)
    • Putty (Developer supported versions)
    • GroupWise 2014 and greater
    • Webdrive
    • Novell FILR
  • Macintosh Communications
    • Safari
    • Firefox
    • Cyberduck
    • MacOS Mail/Calendar/Contacts (appointment delegation not available)
    • Kanaka
    • Novell FILR
    • WebDrive

  • Web Conferencing
    • Zoom

Network Operating Systems

  •  Novell Open Enterprise Server for Linux

Enterprise Software

  • Banner ERP
  • Caspur Reports
  •  Nolij Web – Document Management

Enterprise Databases and Application Server Software

  • Oracle RDMS
  • Oracle Fusion Middleware

Application development Tools and Languages

  • MS Access
  • Oracle PL/SQL
  • Oracle Forms
  • Oracle APEX
  • Java
  • HTML, CSS
  • Javascript
  • Grails

Products Deemed at End of Life

Products that have been deemed at end of life are no longer supported by Information Services. See Products Deemed at End of Life (39 KB) PDF.

Mobile Devices

Supported mobile devices are verified in the University environment to provide:

  • interoperability with the GroupWise calendar and e-mail system; and
  • connectivity to the campus wireless network.

While some devices may be capable of other functions, Information Services cannot provide assurance that additional functionality will operate correctly in the University environment.

Blackberry

  • Blackberry Q10
  • Blackberry Z10
  • Blackberry Q5
  • Blackberry Z30
  • Blackberry Passport
  • Blackberry Classic
  • Blackberry Leap

iOS

  • Only devices compatible with the two most recent versions of iOS will be supported

Android Based Smartphones and Tablets

  • Samsung Galaxy Tab and Note (3,4,5)
  • Galaxy S5,6,7,8 using the two most recent versions of Android OS
  • Galaxy Nexus phones using the two most recent versions of Android OS
  • Blackberry Priv

Recommended Products

Password Managers

  • KeePass Password Safe

Webcams

  •  Logitech PTZ PRO (for full room installations)
  • Logitech C930e (for use with desktop and other computers)

§  Evergreen Computer Systems – see OPS-080-010 Personal Computer Allocations (Evergreen Program)

§  Apple (not supported for use with Banner)

Dell

Consequences for Noncompliance

Members of the University community who use products that are not included in this policy are not assured support from Information Services will be available. Any work done by Information Services staff on unsupported products will be charged at the then established unsupported labour rate.

Processes

To request services related to the products identified in this policy, contact the IT Support Centre.

Related Information