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Outlook and Calendaring

Outlook is available for all active University of Regina students, faculty, and staff.

Note: The campus uses Classic Outlook (not New Outlook) emailPlease use Classic Outlook.

Mobile Device Outlook Setup

Computer and Laptop Outlook Setup

Troubleshooting Outlook Setup

Instructions and Info

How do I access Outlook email and how do I sign in?
How do I switch between two different Outlook accounts (i.e., personal and uregina.ca)?

When you are signed into one of your accounts, click your Profile (top right) and select one of the 3 following options:

  • Sign out and login in with your other account.
  • Select the other account if it is showing.
  • Choose sign in with a different account.
How do I add Shared Accounts to Outlook?
How do I add or remove Access for Shared email?
  • Use the self-serve Mailbox Delegation Management Portal to manage access to shared (generic) mailboxes. Delegates can add or remove other delegates.
  • Access: https://app3.uregina.ca/perl/delegation.cgi It takes some time for Microsoft servers to respond, so please be patient when using this portal.
  • All delegates are notified by email when access changes.
How do I add email Forwarding, and turn email it On and Off?
  • To turn email forwarding on or off, follow Microsoft’s instructions.
  • Do not select “Keep a copy of forwarded messages,” as it will be disabled nightly to avoid storing duplicate emails.
  • see Microsoft's Turn On or Off Automatic Forwarding
How do I restore deleted emails?
Outlook Web app
  1. Click on the Deleted Item folder on the left pane.
  2. Click on ‘Recover Items deleted from this folder’ on the right pane.
  3. Select the item/(s) you want to restore and click ‘Restore.’
Outlook Software on a computer or laptop
  1. Click on ‘Deleted Items’ on the left pane.
  2. Click on ‘Recover Items recently removed from this folder’ on the right pane.
  3. Select the item/(s) you want to restore and click ‘Restore Selected Items’ and click ‘ok’button.
  4. Selected items will be restored.
Focused and Other tabs in Outlook
  • Outlook uses Focused and Other tabs, but you can switch to All and Unread by turning off Focused Inbox (View → Focused Inbox).
  • You can move or hide the Reading Pane (View → Reading Pane).
  • Outlook offers many personalizable settings, and training is available. 
  • Microsoft Mac Focused Mailbox info

For steps to turn on your Focused Inbox, click here.

For steps to turn off your Focused Inbox, click here.

FAQs

My shared account is gone - What happened?
How long do items in Deleted Folder stay in Outlook?
  • Deleted items are automatically and permanently removed after 4 months (120 days) across all accounts.
  • This retention period can not be changed.
What's the difference between Classic and New Outlook - how do I switch it?
  • Some users see a toggle to switch to New Outlook, which works much like Outlook on the web but is still missing some features.
  • If you switch, both versions remain installed.
  • To return to Classic Outlook, open it from the Windows Start menu by selecting “Outlook,” while “Outlook (new)” opens the new version.
  • You can pin either version to the taskbar by right‑clicking its open icon and choosing “Pin to taskbar.”
Focused Inbox tab vs All Email tab in Outlook Inbox
  • In Outlook the default Inbox view shows ‘Focused’ and ‘Other’ tabs.
  • Some users find the Focused Inbox very helpful, as it anticipates which email may be more important
  • If you have ‘Focused’ turned on, be sure to check the ‘Other’ tab for more new emails
  • To switch to “All” and “Unread” tabs instead: In “View” menu click to turn off ‘focused inbox’ feature
How much storage does Outlook have and how big of a file can I attach to an email?
  • Outlook storage is 2GB total, max attachment size 25MB.
  • Faculty and Staff, see Mailbox limits in UR Source.
What if I'm not receiving email - how do I check my storage capacity?
  • Click Settings > General > Storage to see your quota and current usage.
What Outlook versions are supported? Are there limitations for older versions?
  • At minimum, Outlook 2016 is recommended.
  • Upgrade to Microsoft 365 for the best functionality.
Can I still use my personal outlook (hotmail/live) Microsoft account if I have one?
  • Yes, even though Personal Live/Hotmail accounts are Microsoft accounts your @uregina.ca will be a separate Microsoft Work/School account.
Overview and Key Features for Outlook
Storage quota
  • 99 GB of mailbox space
File Attachment Size
  • 150 MB
Apps integration
  • Teams
  • OneNote
Supported browser
  • Latest version of Internet Explorer, Microsoft Edge or Chrome.
Desktop client
  • Windows users must have Office 2013 or 2016 for Windows 7 and 10.
  • Mac users must have Office 2016 for Mac.
Available via mobile
  • For Android
  • For iPhone and iPad
Limitations
Accessibility
  • M365 provides features that are accessible and usable for people who have special needs or disabilities.

    For more information, visit Microsoft Accessibility

Manage Incoming Mail Effectively

Phishing and Spam Emails - Reporting

Reporting phishing and spam helps protect you and others by allowing security teams and email systems to block malicious messages.

Reporting Phishing and Spam on a PC (Windows)

  1. Using the Report Button (Recommended)
  2. Select the suspicious email.
  3. Choose Report on the Outlook toolbar.
  4. Pick:
    • Report Phishing – if it looks like an attempt to steal information.
    • Report Junk/Spam – for unwanted or nuisance messages.
  5. The message is sent to your organization’s security system and removed from your inbox.

Report Phishing or Spam in Outlook on a Mac

  1. Open the suspicious email in Outlook.
  2. Do not click any links or open attachments.
  3. From the Outlook toolbar, select Report (or Report Phishing, if available).
  4. Choose:
    • Phishing – for emails that try to steal personal or login information.
    • Spam – for unwanted or junk emails.
  5. The message is sent to your organization’s security system and removed from your inbox.

If you don’t see a Report Phishing or Report option: 

How do I Create Rules?

Rules help you automatically manage email by moving, flagging, categorizing, or deleting messages based on conditions you choose (such as sender, subject, or keywords).

  • The most common rule moves messages from specific senders or with certain subject words.
  • You can create rules directly from a received message, including filtering unwanted or suspicious emails into Junk or a separate folder—even when they come from varying or hidden addresses.
  • Use a RULE to move the emails to Junk or keep them in a separate folder for investigation. 

Create Rules in Outlook on a PC (Windows)

Method 1: Create a Rule from an Email (Easiest)
1. Select the email you want to base the rule on.
2. On the Home tab, choose Rules.
3. Select Create Rule.
4. Choose one or more conditions, such as:
• From a specific sender
• With specific words in the subject
5. Choose what you want Outlook to do, for example:
• Move it to a folder
• Flag it
• Delete it
6. Select OK to save the rule.

Method 2: Create or Manage All Rules
1. Go to File → Manage Rules & Alerts.
2. Select New Rule.
3. Choose a template or start from a blank rule.
4. Follow the prompts to:
• Set conditions
• Choose actions
• Add exceptions (optional)
5. Name the rule and select Finish.

Create Rules in Outlook on a Mac

Method 1: Create a Rule from an Email
1. Right‑click (or Control‑click) the email.
2. Select Rules → Create Rule.
3. Choose your conditions (such as sender or subject).
4. Choose the action (for example, move to a folder).
5. Select OK to save.

Method 2: Create or Manage Rules from Settings
1. Open Outlook.
2. From the menu bar, select Outlook → Settings.
3. Choose Rules.
4. Select Add New Rule (+).
5. Define:
• Conditions (who the email is from, keywords, etc.)
• Actions (move, delete, categorize, forward)
6. Select Save.

Helpful Tips for Rules

  • Rules only apply to new incoming emails unless you manually run them on existing messages.
  • Keep rules simple to avoid conflicts.
  • Review rules occasionally to make sure they’re still relevant.
  • Be cautious with rules that delete emails automatically.
How do I Block or Allow emails?
  • The Outlook Junk Email Filter doesn’t block junk mail from arriving, but it does automatically move suspected spam to the Junk Email folder.
  • How to block or allow (junk mail settings).

Microsoft Support

Open and use a shared mailbox in Outlook Windows + Mobile Device

Open a shared Mail, Calendar or People folder in Outlook for Mac

Overview of Outlook email profiles

Calendaring and Scheduling

With Outlook calendar, events, appointments, and meetings can be scheduled.

  • These are also automatically synced with your calendar in Microsoft Teams and vice versa.
  • This also includes any changes to events, such as added people, edits to time and dates and cancellations.

Calendar Apps on Mobile devices after Migration

If you sync your calendar soon after the Outlook migration to an external calendar app, like iCalendar or Samsung Calendar on your mobile device, you will NOT see your calendar appointments immediately. The sync may take a few hours.

How to

Integrate your To-Do List with Tasks
  • Deadlines, reminders, and tasks can be created in Outlook, the calendar, and other apps, all synced through the To Do feature.
  • To Do lets you set reminders and deadlines, flag emails as tasks, and display task deadlines in the calendar.
  • OneNote notes can also be turned into tasks.
  • To Do supports shared task lists with assignments, and it can build daily agendas and notify you of upcoming deadlines.
  • Notes can be highlighted and added to Outlook tasks to have reminders and deadlines.
How do I book a Meeting and do a busy search on a Mac?

Creating a Meeting Invite in Outlook on a Mac

Using the Outlook Calendar

  1. Open Outlook and select Calendar.
  2. Choose New Event.
    Add:
    • A meeting title Required attendees
    • An optional room or location
    • The date and time
  3. As you add attendees, Outlook displays their availability and suggests times when everyone is free.
  4. You can turn a Microsoft Teams meeting on or off as needed.
  5. If you add a room you have access to, Outlook automatically checks its availability.
Note: If you add a room location for which you have proxy access, Outlook performs a busy search and indicates whether the room is available. See, Microsoft Support for further information.

Creating a Meeting Invite from an Email

  1. In Outlook for Mac, open an email.
  2. Select Create a Meeting.
  3. Everyone included on the email (or the sender, in the case of a single message) is added automatically as an attendee.
  4. Add or remove attendees as needed.
  5. After selecting a date and time, Outlook displays attendee availability and suggests open times on the right side of the window.

Other Helpful Calendar links

Book a meeting with multiple people
  • Calendar can show potential scheduling conflicts and help the organizer find a time that works for everyone.
  • The FindTime add on allows you to create a poll and schedules the meeting once all invitees voted on their availability.
Outlook intergration with OneDrive

Outlook allows integration with OneDrive, so files can be attached as links from cloud storage.

Collaboration with Outlook
Apps like Word, Excel, OneNote and PowerPoint can be easily shared, viewed and edited right from an email attachment.
I can't see my calendar appointments (events) in my calendar!

In Calendar view, click the three dots next to your name and select Show All Calendars. If your events still don’t appear, contact the IS Service Desk for help.

 

Microsoft Support

Introduction to the Outlook Calendar

View multiple calendars at the same time

Customize Calendar

Share Calendar

Manage your calendar Training Videos

Synchronize Outlook and Apple iPhone or iPod touch calendars

Outlook Info and Tips: access contacts, busy search, viewing room calendars, polls
1. To access Contacts in Outlook: Click the ‘People’ icon
    • To Create a Contact Group: Click the Account you want to create the group in – in the ‘Home’ tab click ‘New Contact Group’ – Enter a name and add members
    • To Share a Contact Group:  Click the Account you want to share from – Click the Contact Group name – in the ‘Home’ tab click ‘Share Contact’ and it will start an email you can send

2. Busy Search is Scheduling Assistant, in a tab at the top of the New Meeting window.
3. See, viewing Room Calendars (PDF)

4. “Polls” in Outlook: You can create a poll with potential meeting times to send to attendees (Start a new email, enter recipients, in Meeting tab click New Scheduling Poll) or create a poll asking for votes on a list of items (start a new email, in Insert tab click Poll, add criteria, click Next, click ‘add to email’).

Mobile Device Outlook Setup

Android

Using Outlook App

  1. Install the Outlook for Android app from the Google Play Store and then open it. 
  2. Tap Get Started if this is your first time. You may see a prompt to connect a Google account, follow the steps on screen or press skip if you do not want your personal accounts connected. 
  3. If you already use Outlook for Android, to add another email account open the Menu > click Settings > click Add Account > click Add Email Account. 
  4. Enter your full UofR email address (username@uregina.ca), then tap Continue 
  5. Enter your email account password and tap Sign In.

Using Generic Android Mail App or GMail

Mobile iOS (iPad, iPhone, or iPod Touch)

Using Outlook App

  1. Download Outlook for iOS from the iOS App Store and then open it. 
  2. If it’s your first time using Outlook for iOS, enter your username@uregina.ca, then tap Add Account.
  3. If you already use Outlook for iOS for a different email, open the Menu > tap Settings > Add Account > Add Email Account. 
  4. Enter your email account password and tap Sign In.

Using Generic Mobile iOS Mail App

Other Mobile Device Setup Information
  • If you have another mobile device see Microsoft setup Instructions.
  • This includes, Blackberry, Nokia, Windows, and other tablets and phones.
  • See Microsoft info.
Add Outlook to another mail app or smart device
  • See Microsoft Info.

Computer and Laptop Outlook Setup

Windows/PC - Outlook software
  1. Open Outlook and select File > Add Account. If you haven't launched Outlook before, you'll see a welcome screen.  
  2. Enter your email address (your username@uregina.ca) and select Connect. If your screen looks different- enter your name, email address, and password. Then select Next.  
  3. If prompted, enter your password and select OK.  
  4. Select Finish.  
Web Browser - office.com to use Outlook
  1. Open a new tab in Google Chrome (or any web browser, Firefox, Safari, Edge, etc.) and type in Office.com. 
  2. Sign into Office.com by entering your full username@uregina.ca email address and password. 
  3. Once signed in, select ‘Outlook’. 
MacOS - Outlook software
  1. Open Outlook. 
  2. Type in your email address and password. 
  3. Select Add Account and type in your username@uregina.ca email address and password. 
  4. Select Done. 
  5. To add another account, select Tools > Accounts. Then select the plus (+) sign > New Account. 
Mac Mail application on Mac OS computers
  1. Open the Mac Mail application.
  2. Select "Mail" in the navigation, then "Add Account"
  3. Select "Microsoft Exchange"
  4. You will prompted to add your name (it may already be there) and email in two seperate boxes: use your username@uregina.ca for the email address.
  5. You will be prompted for your password. Use your uregina password.
Note: If you wish to set an alias like "first.last" instead of "username," go into "Settings" under "Mail" in the navigation to edit the display email.

Troubleshooting

What if my iPhone or iOS version won't work with the Outlook or MS Office App?
  • If you have an iPhone that is too old for the latest iOS, you should be able to configure the iOS Mail app instead of the Outlook app.
  • If you are having trouble downloading Office apps on your iPhone, then log into Office.com for access.
Why can't I use the Gmail app for Outlook on an iPhone?
  • Currently the Exchange and M365 and Outlook apps can not be added to GMail due to security preferences.
I can't access my email. What do I do?