Students - Frequently Asked Questions

This section will be updated regularly as information becomes available.

Spring/Summer 2020 Semester - Academic Questions

What is happening with spring and summer semester classes?

With physical distancing measures currently in place, all classes in the upcoming Spring/Summer semester will be offered via remote learning (during regular class times) or fully online (no specific class time). Note that when registered for a remote class, students will be expected to be available during class times indicated in UR-Service unless the instructor lets you know otherwise.

This decision was made well before the start of semester to help students make decisions moving forward, particularly in regard to their living arrangements and accommodations.

Will the Recreation and Athletic fee and the UPass (bus pass) fee be charged for the spring/summer semester?

With all courses in the spring/summer semester being delivered remotely, students will not be charged the $98 Recreation and Athletic fee for this semester.

As well, the University of Regina Students' Union (URSU) has informed us that the regular URSU fees will be charged for the spring/summer semester, except for the $87.60 UPASS (bus pass) fee. Students will not be charged for the UPASS because public transit is currently free and the entire semester will take place remotely so there will be no need for students to get to the University.

If you have already registered for the spring/summer semester, your student account will be adjusted to remove the Rec and Athletic fee.

What does remote delivery mean? What does a 'web' class mean? Do I still have to attend class at the scheduled time?

Remote delivery usually means that the class still has a regularly scheduled days and time to meet, and class lectures are provided remotely instead of in-person. If your class has a scheduled time, you will be expected to join the class online at that time, Saskatchewan Central time zone, via Zoom. Your instructor will provide information on how to access the class. 

Web delivery usually means an online class with no scheduled days and times to meet, that is self-paced, and the information is completely within UR courses through disucssion forums and assignments. Note that some classes may say Web as the delivery method, but check for a scheduled day and time as some do also have an online class meeting component.

Your instructor will advise their plans - see the 'First Steps' section for more information.

Will there be mid-term and final examinations?

There will be no in-person exams (mid-term or final) for the Spring/Summer 2020 term. The University recognizes the impact this will have on faculty and students. To address this issue, we have developed some recommended options for instructors.


  • A project or an assignment as part of course evaluations to replace in-person final exam requirements;
  • A take-home exam as the exam requirement;
  • A final grade based on completed coursework components, with weighting adjusted as appropriate;
  • An online exam if feasible; or,
  • A timed exam in UR Courses that is available for distribution at a specific time and closed at a specific time.

Instructors may also develop additional alternatives to exams for assessing final grades in consultation with their Department Head, Associate Dean, Dean, or Director.

Please visit the Remote Learning Support Site for students that provides information on how to connect to U of R systems when working and studying from home.

Will classes be pass/fail for spring/summer?

No, for the Spring/Summer 2020 all regular grading systems are in place as usual.

Only the Winter 2020 semester offered special grading options due to COVID-19.

How are the assignments graded?

Grading of assignments will be up to your instructor. Instructors may request assignments be submitted through UR Courses, by email, or some other method.

Please check with your instructor if they have not provided this information.

Will there be group projects? If so, how are we supposed to meet?

It will be up to each instructor to determine if there will be any group work in their courses.

If group work is assigned, students can connect via Zoom meetings, text, email or other platform. Students can create a free basic Zoom account anytime at https://zoom.us. NOTE: Zoom meetings are limited to 40 minutes in length, so you may all need to reconnect to the meeting, for another 40 minutes.

Information on document sharing can be found on the remote learning page.

Will the lectures be recorded?

Some instructors may choose to record a class session through Zoom. They have been provided with guidelines from the University regarding privacy. More information is on the remote learning page.

Will add/drop dates still be the same?

Current information on add/drop dates and any other significant academic dates for the 2020-2021 Academic Year can be found on the Academic Schedule page.

Will the classes cost the same amount?

Tuition fees remain unchanged for the Spring/Summer term. 

Recreation fees and uPass bus fees are being waived or adjusted as noted above.

Spring/Summer 2020 Semester - Support Questions

How can I register for spring/summer classes?

You can register for Spring/Summer classes now! All Spring/Summer classes will be offered remotely.

Find registration information at https://www.uregina.ca/student/registrar/registration-withdrawal/index.html

Can I take non-credit classes over the spring and summer?

Yes, find out more here: https://www.uregina.ca/cce/non-credit/index.html

If required, where and how can I buy a textbook for my class?

Your instructor will inform you if your class requires you to purchase a textbook.

There may be an online version of the textbook you need for your class, and your instructor or the bookstore will inform you of this.

The Campus Store has an online ebookstore for purchases of textbooks as well as other merchandise.

They are offering free delivery for online orders, and some textbooks have an electronic version available. 

Where can I get assistance to help me prepare for online exams?

To help you prepare for taking online exams, we have compiled some resources including a practice exam so you can try out an 'exam' in UR Courses.

Visit the Spring/Summer Remote Learning Exams page for more information. 


Do I need a good computer to complete my class? Can I just use my phone for the whole class?

Having either a desktop or laptop is helpful, but not entirely necessary. As long as you can find a way to get online and access your course you should be alright.

Be advised: Completing tasks such as quizzes can sometimes be difficult to do on a phone.

For connecting to a Zoom meeting, a laptop is helpful as they often have a built-in camera, microphone and speakers. However, a smartphone works very well for Zoom meetings as they also have these features built-in.

What happens if I have a poor internet connection? What if my power goes out during a lecture or exam?

If your internet connection is not stable you have may intermittent connection issues.

If you lose your internet connection or your power goes out during a lecture, reconnect as soon as possible.

If you lose your internet connection or you power goes out during an exam, any answers submitted on previous pages will be saved. You should be able to reconnect to the internet and the exam. If your screen freezes during an exam, refresh the browser page and it should allow you to continue. 

NOTE: Advise your instructor as quickly as possible if you have any technical difficulties during an exam or lecture, and also contact the IT Support Centre to record the issue date and time, and request assistance.

What can I do if I am unable to access a computer?

In order to promote social distancing, the University’s public computer labs are closed until further notice.

A smartphone works very well for Zoom meetings as they also have these features built-in, but be advised that completing tasks such as quizzes can sometimes be difficult to do on a phone.

Students who have concerns with how this closure may adversely affect their studies are being asked to email IT.Support@uregina.ca outlining the specifics of their situation. We will follow up with you.

If you feel that you may miss a deadline as a result of computer lab closures, or are unable to utilize needed software, please contact your instructor immediately to explain your situation and seek their advice as to what accommodations can be made. 

You can also contact the IT Support Centre if you do not have access to a computer for the Spring/Summer term. We are working on options for a computer loaner program.

What happens if I miss classes due to illness?

As with any illness, students may request academic concession. To the extent possible, an affected student is urged to email their instructors if they must be absent.

I dropped a class and now I want to return my textbook. How do I do that?

To discuss what options are available to you, please contact the Bookstore at 306-585-5377 or 1-888-478-2665 or bookstore@uregina.ca.

Who can I contact if I have questions about my current Spring/Summer Coop and Internship?

Contact the staff at the Career Education office (see below) if you have any questions or concerns regarding your work terms or if there are any changes to your work term or academic standing:

If you would like to speak to someone in-person, please contact Kevin Fiessel at kevin.fiessel@uregina.ca or call Kevin at 306-737-1966

I was scheduled to go on an exchange outside of Canada. What are my options?

UR International is suspending all Study Abroad & Global Mobility programs and exchanges from May 2020 to August 2020, inclusive. The Study Abroad and Global Mobility office will continue to work with exchange students, partner universities and associated agencies to ensure that any exchanges or international mobility programs that are being suspended at this time can be rescheduled or revised.

I am a temporary resident (visitor, worker or student) in Canada, and unable to return to my home country due to COVID-19. Are there provisions being made so I can extend my visa to stay in Canada until it is safe for me to go home?

Immigration, Refugees, and Citizenship Canada (IRCC) has taken special measures to help temporary and permanent residents and applicants affected by the novel coronavirus (COVID-19). For more information, please visit IRCC’s website: https://www.canada.ca/en/immigration-refugees-citizenship/services/coronavirus-special-measures.html.

Currently, our UR International staff are working remotely. We are available from 8:15 a.m.-4:30 p.m., Monday-Friday via email at international.studentservices@uregina.ca or 306-585-5082 . In case of an emergency (only), please call our toll free number at 1-855-874-1700.

How can I get in touch with my instructor?

Instructors can usually be contacted through UR Courses, by email, or by phone. Your instructor will provide their preferred method of contact and office hours.

If you need to contact your instructor and they haven't provided contact information, you might find an email address for them on the University of Regina Find a Person online directory.

What if I require technical assistance?

Please contact IT Support if you require technical assistance. We are encouraging social distancing, so please call or email the IT Support Centre with your questions or concerns.

Please be patient with response times as the IT Support Centre is receiving a lot of calls. We have brought in additional staff to assist, and they will get back to you as quickly as possible.

Spring 2020 Graduation and Convocation

Will my courses still count as credits if they are shortened?

Yes. Accommodations are being made given the extraordinary circumstances.

Will I still graduate/convocate?

Yes. Accommodations are being made given the extraordinary circumstances. As long as you have completed the appropriate course work and have achieved the required credits, you will graduate with your degree, diploma, or certificate.

Will convocation still be held?

As the situation continues to unfold with COVID-19, the health and safety of our campus community is of the utmost importance to us. In an effort to limit social contact, the University of Regina has made the difficult decision to cancel all Spring 2020 Convocation ceremonies, including those for the federated colleges. In the coming days we will determine how best to recognize and mark this significant accomplishment of our graduates.

Students can be assured that all U of R credentials will continue to be awarded when earned, and this change in plans does not, in any way, affect the timing and awarding of degrees, diplomas, and certificates. The term itself may have been disrupted due to the serious health implications of COVID-19, but the achievements of students have not been affected.

What plans are in place to celebrate Spring 2020 Convocation?

To help celebrate our graduates and their achievements, the University has launched a number of initiatives, including:
  • producing a special commemorative program for graduates that will be mailed to them together with their parchment;
  • commissioning a video tribute to our graduates, which will be posted later in June on the University website and broadcast on Access Communications;
  • creating a virtual yearbook that will allow Spring 2020 graduates to create a page and share their memories from their time at the University and to stay connected with their colleagues;
  • making virtual “electronic swag” (virtual photo frames and backdrops) available on our website to download and allow our graduates, their family members and friends to create their own special memories; and,
  • launching the #UofReginaGrads2020 social media campaign, where we are inviting all community members to post their congratulatory messages to this year’s graduates.

Read the news release at https://www.uregina.ca/external/communications/releases/current/nr-06032020.html

Visit the Convocation website at https://www.uregina.ca/student/registrar/graduation-convocation/convocation/index.html

Why did the University cancel Spring convocation instead of postponing?

There are many moving parts in producing a convocation ceremony, therefore, it takes time to plan and deliver. For example, the venue is booked at least five years in advance. During this time of uncertainty, our venue and vendors are also affected and are working with us to find solutions. We don't want to make promises until we are certain. Thank you for your patience as we work together to figure this out. Please monitor your email for further information.

How will I receive my parchment(s)?

Ensure your preferred mailing address, telephone number and email address are up to date in UR Self-Service https://banner.uregina.ca/prod/sct/twbkwbis.P_WWWLogin by the end of the term. At this time, we are preparing to mail your parchments.

Can I rent regalia to take my own grad photos?

Regalia is not available to rent at this time.

Fall 2020 Semester

What are the plans for the Fall 2020 semester? - updated June 2, 2020

Throughout the COVID-19 pandemic to date, the University of Regina, together with partner institutions and in consultation with public health and Saskatchewan’s Chief Medical Health Officer, has worked to safeguard students, faculty, and staff.

We are now developing principles and protocols that will guide a cautious approach to Fall 2020 course delivery.

The safety of all – students, faculty, staff, their families, and the broader community – remains paramount. Fall 2020 course delivery will therefore be aligned with the public health guidelines established by the province’s Chief Medical Health Officer.

As of 12 May, a continuation of the remote delivery we are now using offers students in the Fall term the best chance of academic success as we navigate the rapidly changing landscape of the global pandemic.

The situation is fluid, changing daily. As it changes, we will communicate with you.

Over the next several weeks, comprehensive work on Fall term course delivery will continue. This work will be carried out by the Academic Incremental Recovery (AIR) group, which is chaired by Interim Provost david Gregory and has broad campus representation.

We will build on efforts made and knowledge gained since the emergence of COVID-19 in the province. We will also ensure there is the flexibility to manage the risks of the pandemic while protecting the health and safety of all.

Our first responsibility is a safe environment for students, faculty and staff. Much work remains. Unexpected developments in the pandemic could require adjustments to timelines and details of course delivery. I am confident that our consultations and planning will yield a delivery model that meets teaching, learning, and research needs while keeping people safe.

As they become known, more details about Fall 2020 course delivery will be communicated.

For additional details please go to https://www.uregina.ca/covid-19/faqs/for-students.html