Professional Management Certificate

Fundamentals of Project Management

Required

You will learn the fundamental tools and skills that support effective project management. Topics include project initiation, planning, controlling, implementing and closing. You will examine the role of the project manager with respect to team, client and stakeholder communications; common project management terminology; and how to apply project planning and control techniques to the workplace.

Principles of Effective Leadership

Required

You will learn the skills and processes needed to increase leadership effectiveness. You will explore topics such as motivation, leadership style, implementing change, setting and achieving standards and corrective discipline.

Business Communication

Required

Fundamentals of Accounting for Non-Accountants

Required

In the course, Fundamentals of Accounting, you will learn how financial statements are prepared and how to interpret financial statements and data in order to make proper financial decisions. Topics include discussion of accounting and financial management principles, financial reporting, accounting processes and budgets, investment analysis, internal controls, audit principles, risk assessment and performance evaluation. This course is designed for non-accounting managers and personnel who must work with internal accounting/financial data. Please bring a calculator to this course.

Negotiation and Conflict Resolution

Elective

You will examine why conflict arises in the workplace, discuss the importance of resolution mechanisms and learn practical tips for managing conflict. You will also learn constructive routes to communication and agreement, consider your own method of dealing with conflict and practice options for communicating more effectively.

Customer Service Excellence

Elective

Customers are the life blood of organizations! Customer care includes relationship building and management which includes critical considerations in building and maintaining positive relationships between companies and organizations and their clients or customers; in turn supporting important business goals and strategic objectives. This course will examine best practices and necessary skills to cultivate genuine and authentic engagement while improving the customer service experience! Through examining real life organizations, scenarios and application of best practices in various business industries and settings, this course is designed to be a catalyst in advancing the skills required for customer service excellence.

Strategy and Risk Management

Elective

You will learn about strategic planning and the related subject of risk management. You will begin by exploring the question: "What is strategy?" and apply the answers to various real world examples. Finally, you will identify and prioritize various risks (financial and human resources, safety) and develop strategies and plans that mitigate organizational risk.

Performance Management

Elective

You will learn how to focus on aligning the goals of the organization, department and employee. Learn how to engage employees and give feedback, explore ideas of what motivates your employees and how to show recognition that your employees will value will be explored. Performance planning, individual goal setting and preparing for performance reviews will also be covered.

Leading in a Diverse Environment

Elective

You will learn about the various forms of diversity in the workplace including race, ethnicity, gender and multi generational workers. You will understand the rights and responsibilities of your position as a manager and those of your employees. You will explore various skills that will allow you to be empowered to avoid and manage conflicts in the workplace, and to create an inclusive work environment.

Effective Recruitment and Retention

Elective

You will learn how to short-list candidates for an interview, common interview techniques, standard interview questions, behaviour based questions, how to write interview questions, illegal interview questions to avoid, how to asses interview responses, questions to ask references and choosing a successful candidate.