System Alerts

1) Banner Reporting Server (ACE2)

** What is affected?

• Banner TEST, QPRD, and TEMP will be unavailable.

In addition, applications linked to Banner may have limited or no functionality:

• CASPUR Reports (QPRD)
• Banner Workflow (TEST)
• URDocs/Content7 (TEST)
• Cognos Reporting
• SAM/GAPS (TEST) 

2) Banner Production Server (ACE1)

** What is affected?

• Banner, UR Self-Service, and related applications as outlined below.
• No Banner/Oracle services available during the designated maintenance period.

What is meant by "No Banner/Oracle services"?

• No BANNER services will be available for the duration of the outage.
• No UR SELF-SERVICE functionality will be available for the duration of the outage.

This means:
* No ability for students to view current registration, class times, and locations or final exam times and locations.
* No ability for students to add, drop or search for classes.
* No ability to submit on-line applications.
* No ability to update personal information.
* No ability to make online payments.
In addition, applications linked to Banner may have limited or no functionality:
* CASPUR Reports
* Banner Workflow
* URDocs/Content7
* FAST Finance Reporting, HR Reporting and Accounts Receivable
* DOME Web Mark Entry
* Timetable DCU/Scheduling
* Degree Audit Advising
* Online Admissions
* TouchNet online payments
* Bookstore Web BookList
* SAMS Undergraduate Student Awards Management System Scholarship Applications
* GAP Graduate Awards Portal Scholarship Applications
* EMS Conference Services Event Management System (no connection for Banneruploads)
* First Year Student Orientation
* AIMS Parking System
* StarRez Residence system (no connection for Banner uploads)
* Locksmith system
* Footprints and online Time Off calendars
* Resolver (no connection for Banner uploads)
* Cognos Reporting

Microsoft has released specific instructions regarding the global problem with iOS Apple Mail not connecting due to an Account error for some users:

https://support.microsoft.com/en-us/office/reconnecting-your-microsoft-365-account-to-apple-mail-83df246e-34d2-4dbb-8e37-23a90c13e16e

Microsoft is continuing to work with Apple on a resolution to the underlying disconnection problem.

If you have any questions or need further assistance, please do not hesitate to contact our IS Service Desk at:

Phone: 306-585-4685
Email: Service.Desk@uregina.ca
Technical Support Webform: https://ursource.uregina.ca/is/forms/ticket.html
Location: ED137 or Archer Library main floor

Windows 11 is supported for use on campus computer systems. Many systems are running Windows 11 successfully, and all university owned systems will need to be updated to Windows 11 by October 2025.

Please be advised that Information Services has completed testing for MacOS 15 Sequoia (released Sept. 16, 2024), and there have been no reported issues of concern. MacOS 15 Sequoia is now compatible with U of R applications. If you delayed upgrading to Sequoia, it is now ok to proceed.

A major refresh to UR Self-Service — the Student hub for academic and administrative tasks.

As of Sunday, October 27, you will see:

• An easier to use interface that’s mobile-friendly.
• A simplified log-in that uses the uregina username and password (same as UR Courses).
• A new Student Profile page that serves up need-to-know information.

The new UR Self-Service will also provide you with:

• A single overview of notifications including financial and parking holds, academic probation, and more.
• Enhanced registration with a calendar that updates as soon as you register for a course.
• A comprehensive unofficial transcript that displays your current GPA.
  

You can read more about the refresh here. Log in with your uregina username and password.

• Windows 10: Prompts, click Connect, no password required.
• macOS: Prompts to accept new certificate, shows as valid, requires local macOS account password.
• Apple iOS: Prompts for new certificate, click Accept, no PIN/Password required.  Note: May only prompt if you go into wireless settings and try to connect,
  otherwise fails once and moves on the next known network if available.
• Android: No prompt unless you have previously used the CAT (Configuration Assistance Tool) for eduroam.  Behaviour for Android devices may vary by software version - in most cases
  there will be no prompt.

1. Click on the 'Download your eduroam installer' button
2. Select University of Regina from the list
3. Your device's operating system will be automatically detected to download the appropriate configuration tool.

We have identified an issue where the Data and Analysis module displays the error message "An error occurred, preventing us from loading your data." This issue is caused by the absence of a set time zone, which can interfere with data displaying.

If you are experiencing this issue, please check your time zone settings in your Qualtrics account. To do so, follow these steps:

1. Log in a thttps://uregina.qualtrics.com
2. Go to your Account Settings (Click your initial at top right on page).
3. Scroll down to 'Change time zone' (in SK it's UTC - 6:00 - Central Time).

Setting your time zone should resolve this issue. Contact the IS Service Desk if you have questions or need assistance.