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IT Support System Alerts

Scheduled J:, K:, N:, O: Drive Maintenance: Sunday, August 14th at 10:00 PM, for one hour

A maintenance window for the servers providing the J:, K:, N:, and O: drives has been scheduled for Sunday, August 14th at 10:00 PM, for one hour to update the servers for better performance.

  • The network drives are for Printing Services, Library, Arts, Accessibility, Nolij, Classroom Technology and Event Support (formerly AV Services), and LYASSETS.
  • All these network drives will be unavailable during the update.

Excel Warning Message

A recent Windows update released yesterday contains a bug that may prompt users with the following warning message when opening Excel files saved on a shared drive, where the total length of the path and file name exceed about 90 characters. 
Warning Message: "The file format and extension of ....xlsx don't match. The file could be corrupted or unsafe. Unless you trust its source, don't open it. Do you want to open it anyway?"
Clicking "yes" to this warning message will proceed access to the spreadsheet.
  • If the source file is trusted, we recommend that users click "yes" to access the spreadsheet.
  • If the file was received via email from an un-trusted source, users should click "no" to prevent opening the spreadsheet.

Wireless Certificate Expiry - August 16th, 2022, 7:00 AM (Important for eduroam users - free campus wireless internet)

The wireless certificate used to secure wireless logins to the eduroam network will renew for another 2-year term on Tuesday, August 16th at 7:00 AM

The first time you connect to eduroam wireless on campus after the certificate change, you may be prompted to accept a new wireless certificate for signed by the GoDaddy certificate authority.

Behaviour for common operating systems is as follows:
  • Windows 10: Prompts, click Connect, no password required.
  • macOS: Prompts to accept new certificate, shows as valid, requires local macOS account password.
  • Apple iOS: Prompts for new certificate, click Accept, no PIN/Password required. Note: May only prompt if you go into wireless settings and try to connect, otherwise fails once and moves on the next known network if available.
  • Android: No prompt unless you have previously used the CAT (Configuration Assistance Tool) for eduroam. Behaviour for Android devices may vary by software version - in most cases there will be no prompt.
To connect a new device, or reset the configuration for eduroam on a device, users can use the Configuration Assistance Tool available at Click on the 'Download your eduroam installer' button, then select University of Regina from the list, your device's operating system will be automatically detected, to download the appropriate configuration tool.

Important Note: The configuration tool will populate in the username field, this is required. All usernames must be in the format username AT (not first.last AT

Qualtrics License Renewal & New Features: Effective August 12, 2022

The University has recently renewed licensing for the Qualtrics online survey tool (Qualtrics CoreXM Advanced).

Windows 11 Support Status

Windows 11 operating system, which was released by Microsoft on October 5, 2021, is not yet supported for use with University of Regina systems and applications.

  • At this time, upgrading University-owned computers to Windows 11, or upgrading personal systems that are used to access University resources, is not recommended or supported.
  • We have not yet tested the functionality of all University applications with Windows 11.

To ensure a reliable and secure computing environment for the University community, policy OPS-080-015  "Supported Hardware, Software and Related Products" lists hardware and software known to work and officially supported by Information Services.

  • Information Services will be testing supported software on Windows 11 to ensure performance. When this testing has been completed, a notice will be sent to the campus announcing formal support of Windows 11.

For Information Security Advisories, see

For assistance, please contact the IT Support Centre at 306-585-4685 or email

Faculty and Staff can also submit a FootPrints Ticket.

Also, see System Alerts in UR Source for Faculty and Staff.