System Alerts
Outages and Planned Maintenance
Postponed: Scheduled Banner Upgrade, Sat., April 20, 4:30PM-5:30PM and 6:30PM-7:30PM - Will reschedule next week - will post/send date/times in advance.
A planned upgrade for the Banner servers (ACE 2 & ACE 1) will occur on Saturday, April 20, 2024, from 4:30 PM to 5:30 PM and 6:30 PM to 07:30 PM.
During this maintenance window, Information Services will be applying a Banner upgrade to the database servers.
1) Banner Reporting Server (ACE2) from 4:30 PM to 5:30 PM
** What is affected?
- Banner TEST, QPRD, and TEMP will be unavailable.
In addition, applications linked to Banner may have limited or no functionality:
* Banner Workflow (TEST)
* URDocs/Content7 (TEST)
* SAM/GAPS (TEST)
2) Banner Production Server (ACE1) from 6:30 to 07:30 PM
** What is affected?
- Banner, UR Self-Service, and related applications as outlined below.
- No Banner/Oracle services available during the designated maintenance period.
What is meant by "No Banner/Oracle services"?
- No BANNER services will be available for the duration of the outage.
- No UR SELF-SERVICE functionality will be available for the duration of the outage.
This means:
* No ability for students to view current registration, class times, and locations or final exam times and location
* No ability for students to add, drop or search for classes.
* No ability to submit on-line applications.
* No ability to update personal information.
* No ability to make online payments.
In addition, applications linked to Banner may have limited or no functionality:
* CASPUR Reports
* Banner Workflow
* URDocs/Content7
* FAST Finance Reporting, HR Reporting and Accounts Receivable
* DOME Web Mark Entry
* Timetable DCU/Scheduling
* Degree Audit Advising
* Online Admissions
* TouchNet online payments
* Bookstore Web BookList
* SAMS Undergraduate Student Awards Management System Scholarship Applications
* GAP Graduate Awards Portal Scholarship Applications
* EMS Conference Services Event Management System (no connection for Banner uploads)
* First Year Student Orientation
* AIMS Parking System
* StarRez Residence system (no connection for Banner uploads)
* Locksmith system
* Footprints and online Time Off calendars
* Resolver (no connection for Banner uploads)
* Cognos Reporting
FILR and i:/ drive moving to OneDrive, May 3-7: See M365 Hub for Info
Microsoft Outlook replaced Webmail on Tuesday, February 20, 2024
Access uregina email online at https://outlook.com
or in the MS Outlook app, or another mail app.
- Sign In with your username@uregina.ca and usual uregina password.
- Any new emails sent to you the morning of February 20th have been directed to your new Outlook/Exchange account.
- All your existing emails and folders in Webmail will have moved to Outlook/Exchange.
- No action is required.
- Existing email forwarding will remain in place.
- The University of Regina Employee GroupWise email system will be moving to MS Outlook at the beginning of May.
System Announcements
- Please be advised that SPSS requires a patch to work. If you upgrade to Sonoma, and you use SPSS, please contact IT Support before upgrading.
The wireless certificate used to secure wireless logins to the eduroam network will be renewed for 1-year on,
- Wednesday, August 9th at 7:00 AM.
- The first time you connect to eduroam wireless on campus after the certificate change, you may be prompted to accept a new wireless certificate for wireless.uregina.ca signed by the GoDaddy certificate authority.
Behaviour for common operating systems is as follows
- Windows 10: Prompts, click Connect, no password required.
- macOS: Prompts to accept new certificate, shows as valid, requires local macOS account password. Apple iOS: Prompts for new certificate, click Accept, no PIN/Password required.
Note: May only prompt if you go into wireless settings and try to connect, otherwise fails once and moves on the next known network if available. - Android: No prompt unless you have previously used the CAT (Configuration Assistance Tool) for eduroam. Behaviour for Android devices may vary by software version - in most cases there will be no prompt.
To connect a new device, or reset the configuration for eduroam on a device, users can use the Configuration Assistance Tool available at cat.eduroam.org.
- Click on the 'Download your eduroam installer' button, then select University of Regina from the list, your device's operating system will be automatically detected, to download the appropriate configuration tool.
Important Note: The configuration tool will populate @uregina.ca in the username field, this is required. All usernames must be in the format username AT uregina.ca (not first.last AT uregina.ca)
For more wireless information see, Wireless
- At this time, upgrading University-owned computers to Windows 11, or upgrading personal systems that are used to access University resources, is not recommended or supported.
- We have not yet tested the functionality of all University applications with Windows 11.
- Information Services will be testing supported software on Windows 11 to ensure performance. When this testing has been completed, a notice will be sent to the campus announcing formal support of Windows 11.
IT Support Centre
Phone: 306-585-4685
Toll-free in Canada: 1-844-585-4685
Email: IT.Support@uregina.ca
Phone-In Hours
Monday - Thursday: 7:30 AM - 10 PM
Friday: 7:30 AM - 9:45 PM
Saturday & Sunday: 9 AM - 9:45 PM
IT Support Centre
Education Building 137
In-Person Hours
Monday - Friday: 7:30 AM - 4:30 PM
Dr. John Archer Library
IT Support Help Desk
In-Person Hours
Monday - Friday: 8:30 AM - 9:45 PM
Saturday & Sunday: 9 AM - 9:45 PM