System Alerts
Outages and Planned Maintenance
Multi-factor Authentication (MFA) will be Mandatory with Microsoft Authenticator for M365 Accounts, including Outlook email for all registered Students, October 15, 2024. You will need MFA to access Outlook email/M365 apps after this date.
Microsoft Outlook intermittent issues, October 10
Microsoft issued a bulletin advising organizations that they have had a major issue with Outlook this morning resulting in users being unable to access their email. They have implemented a fix, however it may take a while for it to be effective. If you are experiencing issues with Outlook, they suggest you restart or refresh your Outlook sessions. If this does not resolve the issue, please contact the IS Service Desk.
What does it mean?
1) Banner Reporting Server (ACE2)
** What is affected?
- Banner TEST, QPRD, and TEMP will be unavailable.
- CASPUR Reports (QPRD)
- Banner Workflow (TEST)
- URDocs/Content7 (TEST)
- Cognos Reporting
- SAM/GAPS (TEST)
2) Banner Production Server (ACE1)
** What is affected?
- Banner, UR Self-Service, and related applications as outlined below.
- No Banner/Oracle services available during the designated maintenance period.
- No BANNER services will be available for the duration of the outage.
- No UR SELF-SERVICE functionality will be available for the duration of the outage.
* No ability for students to view current registration, class times, and locations or final exam times and locations.
* No ability for students to add, drop or search for classes.
* No ability to submit on-line applications.
* No ability to update personal information.
* No ability to make online payments.
In addition, applications linked to Banner may have limited or no functionality:
* CASPUR Reports
* Banner Workflow
* URDocs/Content7
* FAST Finance Reporting, HR Reporting and Accounts Receivable
* DOME Web Mark Entry
* Timetable DCU/Scheduling
* Degree Audit Advising
* Online Admissions
* TouchNet online payments
* Bookstore Web BookList
* SAMS Undergraduate Student Awards Management System Scholarship Applications
* GAP Graduate Awards Portal Scholarship Applications
* EMS Conference Services Event Management System (no connection for Banneruploads)
* First Year Student Orientation
* AIMS Parking System
* StarRez Residence system (no connection for Banner uploads)
* Locksmith system
* Footprints and online Time Off calendars
* Resolver (no connection for Banner uploads)
* Cognos Reporting
System Announcements
We are not aware of any specific software that is not compatible with Mac OS 15 Sequoia but have not yet been able to test or confirm functionality. Once testing has been completed, and vendors have provided us with any required software updates to ensure functionality with Mac OS 15 Sequoia, we will advise the campus.
The first time you connect to eduroam wireless on campus after the certificate change, you may be prompted to accept a new wireless certificate for wireless.uregina.ca signed by the GoDaddy certificate authority.
Behaviour for common operating systems is as follows:
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Windows 10: Prompts, click Connect, no password required.
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macOS: Prompts to accept new certificate, shows as valid, requires local macOS account password.
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Apple iOS: Prompts for new certificate, click Accept, no PIN/Password required. Note: May only prompt if you go into wireless settings and try to connect,
otherwise fails once and moves on the next known network if available. -
Android: No prompt unless you have previously used the CAT (Configuration Assistance Tool) for eduroam. Behaviour for Android devices may vary by software version - in most cases
there will be no prompt.
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Click on the 'Download your eduroam installer' button
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Select University of Regina from the list
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Your device's operating system will be automatically detected to download the appropriate configuration tool.
For more wireless information see https://www.uregina.ca/is/wireless.html
We have identified an issue where the Data and Analysis module displays the error message "An error occurred, preventing us from loading your data." This issue is caused by the absence of a set time zone, which can interfere with data displaying.
If you are experiencing this issue, please check your time zone settings in your Qualtrics account. To do so, follow these steps:
- Log in a thttps://uregina.qualtrics.com
- Go to your Account Settings (Click your initial at top right on page).
- Scroll down to 'Change time zone' (in SK it's UTC - 6:00 - Central Time).
Setting your time zone should resolve this issue. Contact the IS Service Desk if you have questions or need assistance.
- Please be advised that SPSS requires a patch to work. If you upgrade to Sonoma, and you use SPSS, please contact IT Support before upgrading.
- At this time, upgrading University-owned computers to Windows 11, or upgrading personal systems that are used to access University resources, is not recommended or supported.
- We have not yet tested the functionality of all University applications with Windows 11.
- Information Services will be testing supported software on Windows 11 to ensure performance. When this testing has been completed, a notice will be sent to the campus announcing formal support of Windows 11.
IS Service Desk
(formerly, IT Support Centre)
Phone: 306-585-4685
Toll-free in Canada: 1-844-585-4685
Email: Service.Desk@uregina.ca
Phone-In Hours
Monday - Thursday: 7:30 AM - 10 PM
Friday: 7:30 AM - 9:45 PM
Saturday & Sunday: 9 AM - 9:45 PM
IS Service Desk
Education Building 137
In-Person Hours
Monday - Friday: 7:30 AM - 4:30 PM
Dr. John Archer Library
IS Service Desk Help
In-Person Hours
Monday - Friday: 8:30 AM - 9:45 PM
Saturday & Sunday: 9 AM - 9:45 PM