System Alerts
Outages and Planned Maintenance
Computers, Power Outage, & RDP, Friday, August 8, 2025
Please be advised that due to a scheduled power outage on campus on Friday, August 8, 2025 (as communicated by Facilities Management/Work Control), you may experience issues connecting via Remote Desktop Protocol (RDP) if you are working remotely that day.
If you are unable to connect to a computer that previously worked with RDP, please try the following steps:
- Ask a colleague on campus to check whether your computer is powered on and running.
- If no one is available to check and you are unable to come to campus, please submit a Footprints ticket or contact the IS Service Desk for assistance.
- If you are on campus and still experiencing issues, call the IS Service Desk while at your computer so we can assist you directly.
Scheduled Banner Servers Maintenance, Tuesday, August 19, from 7:00 PM to 7:30 PM, and 7:30 PM to 8:00 PM
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Please be advised that a planned upgrade for the Banner servers (ACE 2 & ACE 1) will occur on Tuesday, August 19, 2025, from 7:00 PM to 7:30 PM (Ace2), and 7:30 PM to 8:00 PM (Ace1).
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There will be two brief outages of 30 minutes each, to allow Information Services to apply patches to the database servers.
See dropdown below under "What does it Mean?" "Planned Maintenance: Banner Servers Affected Outages (ACE1 and ACE2)" for further info on what is affected by this outage.
- See, Banner Servers' (ACE1 and ACE2) Maintenance affects? for further info on affected applications by this outage.
Note: Upcoming Banner maintenance is scheduled for Tuesdays, every month. Upcoming in 2025, September 16, October 14, November 11, December 9.
Scheduled UR Courses Maintenance, Friday, August 22, 2025, 10:00 PM to 12:00 AM
Please note that UR Courses end of semester maintenance has been scheduled for 10:00 PM to 12:00 AM (midnight), Friday, August 22, 2025.
UR Courses will be unavailable during this maintenance window.
This scheduled maintenance operation will include an update of UR Courses from Moodle 4.5.3 to 4.5.6.
This minor update primarily provides bug fixes and security updates.
If you wish to provide early access to a course in UR Courses, enrolments for the Fall 2025 term became active on August 1, 2025. Enrolment processing begins on the first of the month prior to the start of term.
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See, the UR Courses Enrolment Guide for instructions on enrolling students.
What does it mean?
1) Banner Reporting Server (ACE2)
** What is affected?
- Banner TEST, QPRD, and TEMP will be unavailable.
- CASPUR Reports (QPRD)
- Banner Workflow (TEST)
- URDocs/Content7 (TEST)
- Cognos Reporting
- SAM/GAPS (TEST)
2) Banner Production Server (ACE1)
** What is affected?
- Banner, UR Self-Service, and related applications as outlined below.
- No Banner/Oracle services available during the designated maintenance period.
- No BANNER services will be available for the duration of the outage.
- No UR SELF-SERVICE functionality will be available for the duration of the outage.
* No ability for students to view current registration, class times, and locations or final exam times and locations.
* No ability for students to add, drop or search for classes.
* No ability to submit on-line applications.
* No ability to update personal information.
* No ability to make online payments.
In addition, applications linked to Banner may have limited or no functionality:
* CASPUR Reports
* Banner Workflow
* URDocs/Content7
* FAST Finance Reporting, HR Reporting and Accounts Receivable
* DOME Web Mark Entry
* Timetable DCU/Scheduling
* Degree Audit Advising
* Online Admissions
* TouchNet online payments
* Bookstore Web BookList
* SAMS Undergraduate Student Awards Management System Scholarship Applications
* GAP Graduate Awards Portal Scholarship Applications
* EMS Conference Services Event Management System (no connection for Banneruploads)
* First Year Student Orientation
* AIMS Parking System
* StarRez Residence system (no connection for Banner uploads)
* Locksmith system
* Footprints and online Time Off calendars
* Resolver (no connection for Banner uploads)
* Cognos Reporting
System Announcements
The wireless certificate used to secure wireless logins to the eduroam network will be renewed for 1-year on Wednesday, August 6, 2025, at 7:00 AM.
The first time you connect to eduroam wireless on campus after the certificate change, you may be prompted to accept a new wireless certificate for wireless.uregina.casigned by the GoDaddy certificate authority.
Behaviour for common operating systems is as follows:
* Windows 10/11: Prompts, click Connect, no password required.
* macOS: Prompts to accept new certificate, shows as valid, requires local macOS account password.
* Apple iOS: Prompts for new certificate, click Accept, no PIN/Password required. Note: May only prompt if you go into wireless settings and try to connect, otherwise fails once and moves on the next known network if available.
* Android: No prompt unless you have previously used the CAT (Configuration Assistance Tool) for eduroam. Behaviour for Android devices may vary by
software version - in most cases there will be no prompt.
To connect a new device, or reset the configuration for eduroam on a device, users can use the Configuration Assistance Tool available at cat.eduroam.org.
1. Click on the 'Download your eduroam installer' button
2. Select University of Regina from the list
3. Your device's operating system will be automatically detected to download the appropriate configuration tool.
Important Note: The configuration tool will populate @uregina.ca in the username field. This is required. All usernames must be in the format username AT uregina.ca (not first.last AT uregina.ca)
For more wireless information see https://www.uregina.ca/is/wireless.html
Please contact the IS Service Desk if you have any questions or require assistance:
Phone: 306-585-4685
Email: service.desk@uregina.caTechnical Support Webform: https://ursource.uregina.ca/is/forms/ticket.htmlIn person: ED137 or Archer Library main floor
- The updates may possibly take a system down for a few minutes, due to a reboot, then it will be accessible again.
- This will affect all CS systems and services.
- If you need to connect to CS systems during the maintenance period and are not able to on the first try, please try and connect 30 minutes later.
- The system may also tell you when it will be available again when you try to login.
- As per other maintenance periods, systems will be affected beginning at 8AM and everything will be up and running by 4PM (if not sooner).
- Upgrading the Proxmox Hosts (Physical Systems):
- This is upgrading the OS on the CS hardware systems.
- Typically, this should NOT cause any downtime to any CS systems and/or services (you may notice and experience some sluggishness).
- titan.cs.uregina.ca (off campus SSH access, SSH jump host)
- services.cs.uregina.ca ( CS Service Portal, MySQL DB access, Password Change)
- webdev.cs.uregina.ca (PHP web development system)
- wrp.cs.uregina.ca (Web-reverse-proxy system that provides access to all the locally hosted CS websites, e.g. home directories public_html sites, CS Services, lab websites etc.)
All users will be locked out from logging into the systems where home directories are available during maintenance on the home directory server. If you are already logged into a system, your connection will be forced closed, ensure you have saved your work. You may notice a blip where there is a connectivity issue while a system is rebooting.
Downtime will be minimized for the systems as much as possible however, some systems may be down longer than others. Typically any system that has user home directories, that allow staff and students to login, will be offline a little longer while other ancillary systems are updated first.
ATTENTION: Users of NVivo qualitative data analysis software
NVivo version 15 is now available for use on campus.
If you have NVivo software installed, the license keys for previous versions expired on July 29 but will continue to work until August 29, 2025.
If you require installation of NVivo software, submit a Footprints ticket to the Service Desk. Please include the best times to contact you, as they will need to call you and access your system remotely to complete the installation and add the new license key.
NOTE: Previous versions of NVivo will no longer be supported by the vendor, and updating to version 15 is required to continue use.
NVivo can also be accessed in public computer labs via AppsAnywhere.
Microsoft has released specific instructions regarding the global problem with iOS Apple Mail not connecting due to an Account error for some users:
Microsoft is continuing to work with Apple on a resolution to the underlying disconnection problem.
If you have any questions or need further assistance, please do not hesitate to contact our IS Service Desk at:
Phone: 306-585-4685
Email: Service.Desk@uregina.ca
Technical Support Webform: https://ursource.uregina.ca/is/forms/ticket.html
Location: ED137 or Archer Library main floor
We have identified an issue where the Data and Analysis module displays the error message "An error occurred, preventing us from loading your data." This issue is caused by the absence of a set time zone, which can interfere with data displaying.
If you are experiencing this issue, please check your time zone settings in your Qualtrics account. To do so, follow these steps:
- Log in a thttps://uregina.qualtrics.com
- Go to your Account Settings (Click your initial at top right on page).
- Scroll down to 'Change time zone' (in SK it's UTC - 6:00 - Central Time).
Setting your time zone should resolve this issue. Contact the IS Service Desk if you have questions or need assistance.
IS Service Desk
Phone: 306-585-4685
Toll-free in Canada: 1-844-585-4685
Email: Service.Desk@uregina.ca
Phone-In Hours
Monday - Thursday: 7:30 AM - 10 PM
Friday: 7:30 AM - 9:45 PM
Saturday & Sunday: 9 AM - 9:45 PM
IS Service Desk
Education Building 137
In-Person Hours
Monday - Friday: 7:30 AM - 4:30 PM
Dr. John Archer Library
IS Service Desk Help
In-Person Hours
Monday - Friday: 8:30 AM - 9:45 PM
Saturday & Sunday: 9 AM - 9:45 PM