System Alerts

1) Banner Reporting Server (ACE2)

** What is affected?

• Banner TEST, QPRD, and TEMP will be unavailable.

In addition, applications linked to Banner may have limited or no functionality:

• CASPUR Reports (QPRD)
• Banner Workflow (TEST)
• URDocs/Content7 (TEST)
• Cognos Reporting
• SAM/GAPS (TEST) 

2) Banner Production Server (ACE1)

** What is affected?

• Banner, UR Self-Service, and related applications as outlined below.
• No Banner/Oracle services available during the designated maintenance period.

What is meant by "No Banner/Oracle services"?

• No BANNER services will be available for the duration of the outage.
• No UR SELF-SERVICE functionality will be available for the duration of the outage.

This means:
* No ability for students to view current registration, class times, and locations or final exam times and locations.
* No ability for students to add, drop or search for classes.
* No ability to submit on-line applications.
* No ability to update personal information.
* No ability to make online payments.
In addition, applications linked to Banner may have limited or no functionality:
* CASPUR Reports
* Banner Workflow
* URDocs/Content7
* FAST Finance Reporting, HR Reporting and Accounts Receivable
* DOME Web Mark Entry
* Timetable DCU/Scheduling
* Degree Audit Advising
* Online Admissions
* TouchNet online payments
* Bookstore Web BookList
* SAMS Undergraduate Student Awards Management System Scholarship Applications
* GAP Graduate Awards Portal Scholarship Applications
* EMS Conference Services Event Management System (no connection for Banneruploads)
* First Year Student Orientation
* AIMS Parking System
* StarRez Residence system (no connection for Banner uploads)
* Locksmith system
* Footprints and online Time Off calendars
* Resolver (no connection for Banner uploads)
* Cognos Reporting

• The updates may possibly take a system down for a few minutes, due to a reboot, then it will be accessible again.
• This will affect all CS systems and services.
• If you need to connect to CS systems during the maintenance period and are not able to on the first try, please try and connect 30 minutes later.
• The system may also tell you when it will be available again when you try to login.
• As per other maintenance periods, systems will be affected beginning at 8AM and everything will be up and running by 4PM (if not sooner).

• Upgrading the Proxmox Hosts (Physical Systems):
• This is upgrading the OS on the CS hardware systems.
• Typically, this should NOT cause any downtime to any CS systems and/or services (you may notice and experience some sluggishness).

• titan.cs.uregina.ca (off campus SSH access, SSH jump host)
• services.cs.uregina.ca ( CS Service Portal, MySQL DB access, Password Change)
• webdev.cs.uregina.ca (PHP web development system)
• wrp.cs.uregina.ca (Web-reverse-proxy system that provides access to all the locally hosted CS websites, e.g. home directories public_html sites, CS Services, lab websites etc.)

All users will be locked out from logging into the systems where home directories are available during maintenance on the home directory server. If you are already logged into a system, your connection will be forced closed, ensure you have saved your work. You may notice a blip where there is a connectivity issue while a system is rebooting.

Downtime will be minimized for the systems as much as possible however, some systems may be down longer than others. Typically any system that has user home directories, that allow staff and students to login, will be offline a little longer while other ancillary systems are updated first.

ATTENTION: Users of NVivo qualitative data analysis software

NVivo version 15 is now available for use on campus.

If you have NVivo software installed, the license keys for previous versions expired on July 29 but will continue to work until August 29, 2025.

If you require installation of NVivo software, submit a Footprints ticket to the Service Desk. Please include the best times to contact you, as they will need to call you and access your system remotely to complete the installation and add the new license key.

 NOTE: Previous versions of NVivo will no longer be supported by the vendor, and updating to version 15 is required to continue use.

 NVivo can also be accessed in public computer labs via AppsAnywhere.

The wireless certificate used to secure wireless logins to the eduroam network will be renewed for 1-year on Wednesday, August 6, 2025, at 7:00 AM.

The first time you connect to eduroam wireless on campus after the certificate change, you may be prompted to accept a new wireless certificate for wireless.uregina.casigned by the GoDaddy certificate authority.

Behaviour for common operating systems is as follows:

* Windows 10/11: Prompts, click Connect, no password required.
* macOS: Prompts to accept new certificate, shows as valid, requires local macOS account password.
* Apple iOS: Prompts for new certificate, click Accept, no PIN/Password required. Note: May only prompt if you go into wireless settings and try to connect, otherwise fails once and moves on the next known network if available.
* Android: No prompt unless you have previously used the CAT (Configuration Assistance Tool) for eduroam. Behaviour for Android devices may vary by
 software version - in most cases there will be no prompt.

To connect a new device, or reset the configuration for eduroam on a device, users can use the Configuration Assistance Tool available at cat.eduroam.org.

1. Click on the 'Download your eduroam installer' button
2. Select University of Regina from the list
3. Your device's operating system will be automatically detected to download the appropriate configuration tool.

Important Note: The configuration tool will populate @uregina.ca in the username field. This is required. All usernames must be in the format username AT uregina.ca (not first.last AT uregina.ca)

For more wireless information see https://www.uregina.ca/is/wireless.html

Please contact the IS Service Desk if you have any questions or require assistance:
Phone: 306-585-4685
Email: service.desk@uregina.caTechnical Support Webform: https://ursource.uregina.ca/is/forms/ticket.htmlIn person: ED137 or Archer Library main floor

Microsoft has released specific instructions regarding the global problem with iOS Apple Mail not connecting due to an Account error for some users:

https://support.microsoft.com/en-us/office/reconnecting-your-microsoft-365-account-to-apple-mail-83df246e-34d2-4dbb-8e37-23a90c13e16e

Microsoft is continuing to work with Apple on a resolution to the underlying disconnection problem.

If you have any questions or need further assistance, please do not hesitate to contact our IS Service Desk at:

Phone: 306-585-4685
Email: Service.Desk@uregina.ca
Technical Support Webform: https://ursource.uregina.ca/is/forms/ticket.html
Location: ED137 or Archer Library main floor

Windows 11 is supported for use on campus computer systems. Many systems are running Windows 11 successfully, and all university owned systems will need to be updated to Windows 11 by October 2025.

Please be advised that Information Services has completed testing for MacOS 15 Sequoia (released Sept. 16, 2024), and there have been no reported issues of concern. MacOS 15 Sequoia is now compatible with U of R applications. If you delayed upgrading to Sequoia, it is now ok to proceed.

We have identified an issue where the Data and Analysis module displays the error message "An error occurred, preventing us from loading your data." This issue is caused by the absence of a set time zone, which can interfere with data displaying.

If you are experiencing this issue, please check your time zone settings in your Qualtrics account. To do so, follow these steps:

1. Log in a thttps://uregina.qualtrics.com
2. Go to your Account Settings (Click your initial at top right on page).
3. Scroll down to 'Change time zone' (in SK it's UTC - 6:00 - Central Time).

Setting your time zone should resolve this issue. Contact the IS Service Desk if you have questions or need assistance.