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Installing ZENworks Desktop Management

Computing Services Technote #545 V10

Title: Installing ZENworks Desktop Management
Applies to: Installers of Novell Client for Windows
Section: Network Services
Author: Network Technician
Last updated: 11 August 2016

Introduction

This technote describes the initial installation procedures for Novell ZENworks Adaptive Agent version 11 software. If the computer already has an older version of Zenworks it must be uninstalled before attempting this install. See the instructions below for uninstalling Zenworks.

Supported Platforms

Computing Services supports the use of the ZENworks Adaptive Agent software on Windows 7 Professional and Windows 10 Professional.  Zenworks can run on Windows 2000 SP4 and above. However, Computing Services does not support Windows 2000, Windows Vista, or Windows 8/8.1, and will not provide free support for any ZENworks related problems on these platforms.

Overview of the Zenworks agent on Windows Computers

The version 11 agent provides computing support staff with a set of tools to remotely manage and support university owned desktop systems.  In previous versions of ZENworks for Desktops, the management tools were partially integrated with the Novell Client and partially integrated with the public files located on the server.  With version 11 (and previously with version 10), the entire agent is installed separately from its own installer package. Note that version 11 has extra capabilities and version 11.2 or newer is required in order to receive updates via Zenworks. 

System Management Default Policies

It must be noted that Zenworks platforms have a number of campus wide account management features that will take affect once the workstation management component is installed. A dynamic local user policy has been implemented on campus. This will enable users to login to most managed machines without the need for technical support staff to create local accounts on the machines ahead of time. However, unless the workstation manager is configured correctly, these accounts will be dynamic to the extent of removing the account and associated profile when the user logs out. A workstation policy has been implemented to configure the workstation manager correctly but the onus is on the installer to verify these settings have in fact been applied to the system.

Installation Prerequisites
  1. The installer should have a good working knowledge of the Windows operating system on which the client is being installed.
  2. The system should be in good working order.  Do not install the Zenworks 11 agent onto a computer that has been experiencing systems problems.
  3. A network adaptor must be installed, tested, and configured to use the TCP/IP protocol.
  4. The Novell Client should be installed on the system even though this is not technically a requirement of Zenworks 11. However, most Zenworks updates require access to the network drives to copy the update files to the local drive. The minimum version for Windows 7 is Novell Client 2 SP1 for Windows 7 (IR1). As of this writing the current version is called Novell Client 2 SP4 for Windows 7 (IR0).
  5. There must be at least 300Mb free on the local hard disk.
  6. Ensure that Microsoft .Net is at least version 4.0
  7. To install Zenworks you must be logged into the system using an account that has local administrator privileges.
Manual Installation Procedure (Windows 7 32/64 bit, Windows 10 32/64 bit)

Follow these steps:

  • Ensure you are logged in with an account that has local administrator rights.
  • Locate the Zenworks 11 Agent software on the network and download to the local system:
    • The installer is located at s:\dist\win32\zen11agent
    • Select PreAgentPkg_AgentComplete11.4.1.32bit.exe for 32 bit systems or PreAgentPkg_AgentComplete11.4.1.64bit.exe for 64 bit systems. 11.4.1 is current as of this writing but please use the newest version that is in this folder.
    • Copy to a folder on the local hard drive.
  • Click Start -> Run.  In the run box enter 'msiexec' and click OK.
  • A window will appear that will list the version of MSIEXEC that is installed on your system. 
    • For Windows systems this should be a minimum of version 4.5. If the version is less than 4.5, copy the WindowsXP-KB942288-v3-x86.exe file from S:\dist\win32\mspatches to your system and run it.  If prompted to do so, reboot your system and then continue.
  • Double click the appropriate PreAgentPkg_AgentComplete.exe file as mentioned above. This will launch the install of the Zen 11 agent. You can click on the Zenworks icon to see the progress of the install. This should only take five to eight minutes.  It is normal for the screen to flicker during installation.
  • Reboot when asked.
  • After the system has rebooted double click zenset.reg from S:\dist\win32\zen11agent and then click Yes
  • The agent is installed.

NOTE: If you are installing an image to a replacement hard drive and using a tech computer to install the image then see this supplemental link to avoid a duplicate guid situation.

Installing for Off Campus Use

It is not recommended to install Zenworks 11 for off campus use at this time.

Uninstallation Procedure - Windows 7/Windows 10

Please consult with Computing Services prior to uninstalling the ZENworks version 11 agent software.

  • Ensure you are logged on with an account that has local administrator rights.
  • Open control panel.  
  • Select "Programs and Features"
  • Scroll through the list of installed programs until you locate "Novell Zenworks"
  • Highlight Novell Zenworks and click Uninstall.  When prompted, click Next to confirm the removal of the agent software.
  • Select Local uninstallation only and click Next.
  • Remove the check mark next to CASA and ensure that ZENworks Pre-Agent is not checked and click Next.
  • Reboot when requested to do so.

Troubleshooting

Troubleshooting problems with ZENworks application distribution and RemoteManagement can be complex and time consuming. However there are a number of basic things that you can check:

  • From the machine that is experiencing problems, can you ping the host name zen.cc.uregina.ca. If that doesn't work then try pinging www.uregina.ca. If you can't ping either, try pinging 142.3.1.1. If you can ping the IP address but neither of the domain names, there is a problem with DNS resolution and you should check to see if the system is configured for DHCP.
  • Ensure that the latest version of Zenworks is installed. As of this writing the current version is 11.4.1. See the instructions listed above on how to uninstall the previous version and how to install the current version.
  • If the client is 11.4.1 then ask the following questions:
    • Are they getting any patches?
    • Are they automatically logging in to Zenworks?
    • Are they logging in locally rather than to Novell?
    • Run zac.exe ci to see if the certificate is valid. Note: zac.exe ci does not work on some early versions of Zenworks.
    • If any of the above is no then uninstall and re-install Zenworks 11.4.1 per the instructions above.

    Conclusion

    The prerequisites and procedures for installing the ZENworks Desktop Management Agent under Windows are described.

    Revision History

    V0 - Placeholder document
    V1 - Initial documentation
    V2 - Updated with troubleshooting information
    V3 - Updated to reflect discontinuance of support for Win98
    V4 - 03-10-2006 - Updated to reflect off campus install with remote control
    V5 - 17-08-2010 - Updated for Zenworks 10
    V6 - 18-09-2012 - Updated to indicate the new place to find the installer files, and to indicate a D: drive is required on Windows 7.
    V7 - 07-11-2013 - Updated for the newer version of Zenworks and to remove the requirement for a D: drive for Zen bundles.
    V8 - 14-11-2013 - Updated to include the link for avoiding duplicate guids.
    V9 - 20-10-2015 - Updated for the newer version of Zenworks (11.3.1). Specify required versions of .Net and the Windows installer
    V10 - 11-08-2016 - Updated for the newer version of Zenworks (11.4.1). Remove references to Windows 98, Windows XP, and Zen 6.5.