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Microsoft 365 has launched for Students!

Visit our M365 hub for more info on applications and learning sources.

  • Active students with an @uregina.ca email are eligible to access M365 online and download the full MS Office suite on up to 5 devices.

Microsoft Outlook Info

Student email - use your current username@uregina.ca and password for access to Outlook.

Microsoft Office Apps Info

Word, Excel, and PowerPoint info.

M365 Info

Student M365 info and timelines.

Student IT Support and Tech Services

library IT Support
We are here to support you! Learn how to activate and use your uregina accounts for UR Courses, MS Outlook email, and eduroam WiFi. Also, find info on UR Self-Service, data storage, software, computer labs, and studying off-campus.
students at IT Support door

Grad Students

If you are working with a Faculty member, you may receive hardware and software support for University-owned computer equipment, only through their Faculty.

Online and Proctortrack Exams

What if I have to take an online exam or Proctortrack exam?

Information Services

Information Services provides technical support and services to campus. See, info about our departments, including Research IT-Support (RITS). We hire co-op and part-time students.

System Outages and Maintenance

If you find that UR Self-Service, UR Courses, or Microsoft Outlook email isn't working, the Internet or WiFi is down, or your having application issues, please check to see if there is Scheduled or Unplanned System Outages or Planned maintenance happening with our campus-related applications and systems.

Contact and Hours Information

IT Support provides a variety of services and assistance to students regarding accounts, logins, passwords, outlook email, WiFi and internet access, public labs, and printing. We ensure your concern is recorded, assigned, and addressed in a timely manner.

There are two Locations on Campus where you can get Technical Assistance

  • IT Support Centre is located in the Education Building, main floor, ED 137.
  • Dr. John Archer Library Help Desk, is located left of entrance doors, main floor commons. The library also has many public computers and printers for student use.

IT Support Centre

Phone: 306-585-4685
Toll-free in Canada: 1-844-585-4685
Email: IT.Support@uregina.ca

Phone-In Hours

Monday - Thursday: 7:30 AM - 10 PM
Friday: 7:30 AM - 9:45 PM
Saturday & Sunday: 9 AM - 9:45 PM

IT Support Centre
Education Building 137
In-Person Hours

Monday - Friday: 7:30 AM - 4:30 PM

Dr. John Archer Library
IT Support Help Desk
In-Person Hours

Monday - Friday: 8:30 AM - 9:45 PM
Saturday & Sunday: 9 AM - 9:45 PM

Connect With Us

IT Support Quick Tips

How do I hide UR Courses completed courses filing up my dashboard?
In UR Courses click on the drop-down menu below Course overview and change 'All' to 'In progress.'
I think my computer has a Virus; What do I do?
  • If you suspect you have a virus, malware, or adware on your computer system, or if you received a ticket notification from IT Support that your system has been blocked from the network, there are several online tools you can use to scan and clean your system.
  • Network access can be restored by the IT Support Centre, once you have provided confirmation that you have mitigated the issue.
  • If you would prefer assistance, or if your scanning was not successful in removing the malware, the IT Support Centre can provide basic removal of typical viruses for a fee.
  • Virus removal cost is $25, which will be charged to your student account and payable at Financial Services. You will be required to provide proof of payment prior to picking up your device.  

Note: Some viruses/trojans are almost impossible to remove, and some may return if the same activity is repeated. We do not guarantee that the work will be successful. If re-installation of the operating system is required to mitigate the virus, we will not be able to complete the work for you.

Information Security provides further information and resources for protecting your device from virus' and malware.

Grad Students Hardware and Software Support, and General Hardware Support Info
  • At this time, we do not provide computer technical support for student-owned computers and laptops.
  • Grad Students working with Faculty may be assigned a University-owned computer or laptop and may need hardware and software support, see Grad Student Hardware & Software Information.
I'm traveling and I can't connect to Zoom, MFA, VPN, UR Courses and Other Applications.

Duo and Zoom are both restricting service from users whose IP addresses originate in a country or region subject to economic and trade sanctions enforced by the U.S. Office of Foreign Assets Control.

OFAC restrictions relevant to Zoom currently apply to the following countries or regions:

  • Cuba
  • Iran
  • North Korea
  • Syria
  • Ukraine (Crimea, Donetsk and Luhansk regions)

This includes remote access via the U of R VPN, and RDP. UR Courses can be affected for students. For more information on Zoom restrictions, visit the Zoom Support website.

OFAC restrictions relevant to Duo MFA currently apply to the following countries or regions (Employees use MFA to access U of R applications) https://www.uregina.ca/is/mfa/mfa-applications.html:

  • Cuba
  • North Korea
  • Iran
  • Sudan
  • Syria
  • Crimea region
  • Sevastopol region
  • Donetsk region
  • Luhansk region
Beginning May 5, 2022, users attempting to authenticate to a Duo-protected application from an access device with an IP address originating in an OFAC-regulated country or region will be blocked from completing their login and receive an error message. For more information on Duo restrictions, visit the Duo Support website.

Cybersecurity Tips

Reminder to use Strong Passwords and Change Passwords Periodically

Information Services at the University of Regina is pleased to announce the University Password Management Policy effective February 26, 2018.

The new policy applies more stringent security controls for passwords based on information sensitivity of IT systems accessed by University of Regina users.

This policy consolidates password management controls to encompass all University applications and is applicable to all faculty, staff, students, and affiliates. It consists of 3 documents; the governing Password Policy (OPS-050-035) and two supporting technical standards.

Tips for ensuring a Strong Password

Password complexity and length should take into account the sensitivity and importance of the systems that the authorization is intended for. The more important, the longer the password should be in addition to the use of a mix of upper and lower case with special characters and numbers. It is better not to reuse passwords that have been used before or are used on other accounts. Using the same password on multiple accounts increases the risk of compromise.

Your new password is required to satisfy the following:

  • Minimum 8 characters for students, 10 characters for employees, 16 for employees in High-risk areas.
  • Maximum 30 characters.
  • Must contain at least three out of four of uppercase, lowercase, numeric and special characters
  • Password must not include the special characters: @ $ \ " ' < > ;
  • The new password should have at least 2 new characters compared to the old one, and at least one change in the first 8 characters.
  • Cannot contain first name, last name, username, or birth date
  • Cannot contain any 4 digits found in student/employee ID
  • Cannot contain any sequence of increasing or decreasing digits greater than 3 (1234XX or XX4321 for example)
  • Cannot contain any character repeated three or more times
Report Phishing
  • If you think you have a virus you can report Phishing or contact the IT Support Center.
  • Check for system outages and maintenance in case an application is not working or you are having connection issues.
Report Phishing: Report.Phishing@uregina.ca

Printing Services

Printing experts providing extensive print solutions

Administration-Humanities Building 118

Phone: 306-585-4488 
Fax: 306-585-4780
Email: Printing.Services@uregina.ca

In-Person Hours

Monday to Friday 8:15 AM - 4:30 PM

ctes staff

Classroom Technology and Event Support (CTES)

We provide support for classroom technology and events for the University of Regina

Education Building, 166

Phone: 306-585-4476
Email: CTES@uregina.ca

In-Person Hours

Monday - Friday 8:15 AM - 4:30 PM

Evenings

Monday - Thursday 6:30 PM - 10:00 PM
(during Fall and Winter Semesters)
Closed on Holidays

Information Security and Cybersecurity

Cyber Security Awareness is an important aspect of your campus life! See information on:
  • Phishing, viruses, and malware
  • Campus Cyber Advisories.
  • Information Security Policies & Standards
  • Technology Risk Assessments
  • Cybersecurity Resources.
  • Reporting Information Security Incidents.

Report Phishing

Report.Phishing@uregina.ca